First National Bank

Reviews

• DB

  Dali Blose

  Apr 3, 2025
  5.0
  Great!!!!! Thx 😊
• CD

  Chansolanee Dararoath

  Nov 24, 2021
  1.0
  The service very bad, I ask staff about business loan she said please give her number she will call this morning and she give me her name and her number to me too, but I wait about a week nobody call me. So I call to her but have voicemail she said leave name and phone she will call back but now I still waiting nobody call me back.
• BA

  Bash Armstrong

  Oct 18, 2019
  1.0
  Horrible experiences with this bank, I truly want to close it and take my direct deposit else where, however I have had the account for so long I do not want to change my account number. The one star they made me put does not even count. First you change the hours which do not help the 8-5 worker, then you tell me that you can reissue me a card with same numbers, I go to Jamaica and the rep never told me my card would be disabled. Not only was my card not working, all my bills received late fees due to my card being disabled, then my new card was not sent and to top it of had to receive a new card with a brand new number which I did want. Not to mention my card was declined at a gas station when I was a least a hour away from my home city and I literally did not have any funds available to me. I contact the bank they say no worries we will expedite you a card, you will receive a fee that we will go back and waive. I pleasantly call to get the fee waive after 5 days of it being on my account. I am being told I need to call this place and come into the bank, because the manager is the only one who can do it. Why would I have to do anything when I did not cause any of this mess. I would just kept my card with the small crack in it. Then "Aubrey" and "Bryce" started getting snappy on the phone, as in politely being rude. Telling me what I need to do, instead of saying, hey we can speak to the rep and our manager and get back to you about the expedited fee of $50.00 which is insane. My days are truly running thin with First National Bank, Commerce was GREAT, Metro was good, First National has been the worst next to the old Wachovia Bank.
• DP

  Deborah DivinelyFavored (PrncssD55)

  Jan 8, 2017
  5.0
  It's ATM had live Teller chat option.

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