First National Bank

Reviews

• KH

  Kate Hussie

  Jul 11, 2025
  1.0
  Are there less than one stars available? The bank in its entirety has only issued a partial apology for the grave errors they made with my debit card that has led to some finances being lost. I called the branch manager only to be lectured for not having tried harder to get the bank to send me my new debit card (in reference to the debit card they never sent me despite calling and inquiring with an escalated case).. Wow. In the past year this bank has gone from below average to completely incompetent. There is an excruciating lack of customer service skills. Thankfully I’ve now switched banks so I can be free of this borderline corrupt bank.
• BM

  Brad Mckendry

  Jan 22, 2025
  5.0
  I work near this branch and stop in frequently. They are very efficient and I always get great customer service. I read posts from angry people who probably have nothing better to do and shake my head. Leigh is one of the friendliest people in the business and goes out of her way to talk to me and make me feel welcome. when I come in. Amanda, Liz, and everyone there are really great. I would visit this branch just for the customer service and the people and would recommend to anyone.
• JB

  Jaime Barnes

  Feb 29, 2024
  1.0
  I sort of blame myself for not closing my accounts sooner. The red flags were there. Their customer service is atrocious. For some reason I couldn't use my card and the disrespect, rudeness, and just down right meanness I experienced trying to find out why, was the final straw. Been banking with them for almost a decade. Leigh shouldn't be a manager. With her being a manager and being rude, condescending, and aggressive, you can see that style incorporated in her employees. Tony is the only saving grace. He has always been a professional no matter the situations I observed him to be in. You know it's bad when you wait just for him to avoid the potiential of getting talked to ridiculously/rudely. Don't bother doing business with them. Save the headache.
• FG

  Freeman Gaffney

  Apr 22, 2016
  1.0
  Only reason i used this bank was great hours now its changed dont like it at all so far

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