Wells Fargo Bank

Reviews

• HA

  Haider Ali

  Oct 20, 2023
  5.0
  Rubina puri was very helpful and she made the whole process of opening the account really easy.
• CG

  Clare Gallagher

  Mar 19, 2021
  1.0
  Bank is temporarily closed... second one in this area... what is going on
• SH

  Santina Hernandez

  Aug 5, 2020
  1.0
  Bad customer service. Lost my debit card, waited on the phone for an hour to speak to a representative So informed them I needed a card right away. They were trying to call into the branch no one answered and informed me to try and just go in. Waited in line for 30 minutes for them to tell me that I need an appointment. I informed them of what the customer service rep told me to do. The clerk didn’t care and cannot assist me. I did inform her that I had an emergency with my son and needed a replacement card right away card right away but the clerk had no sympathy and turn me away.
• EH

  Edward Hall

  Jun 1, 2019
  5.0
  Great experience! This has by far been the best interaction I’ve had with Wells Fargo. I have not conducted business with this company in over 5 years due to to poor service. I am attending a wedding out of town and needed some cash, contrary to their typically policy, they made change for me even though I am not a customer. It provided a positive impact on my day as I was crunch for time. Big shout out to Service Manager Anthony, not only was he extremely courteous with me, I was able to witness him handle a very busy store, provide training to new employees and effectively deescalate an anxious customer. Teller Elma was polite and efficient in handling my transaction. If Wells Fargo modeled each of their stores after this on in NE Philly, I believe they would greatly increase new business and expand existing. I certainly would consider returning if this proved to be a repeatable experience nationwide.

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