Banner Bank

Reviews

• AA

  Anonymous

  Sep 13, 2025
  5.0
  Very friendly helpful service.
• SG

  Sheri Grether

  Jun 11, 2025
  5.0
  The visit was a complex one, updating the signers on several accounts because of the death of one of the account holders. We dealt with Heather Ryan at the Tualatin branch, and she and her team were outstanding — everything was handled perfectly and very professionally.
• CC

  Canelli

  Oct 26, 2021
  1.0
  I went in Monday to get a check for my business on our line of credit. The teller was very nice and needed to call someone for approval. After about 10 minutes of waiting around it was determined that the teller would need to wait for someone to answer. I left my business card and asked her to call me when the check was ready since I live in Tualatin it was no problem to stop by in the morning. Well on Tuesday morning there is a sign on the door saying the bank is closed. No email from the teller, no phone call about how to access my money. Terrible way to run a business. Apparently they are not interested in our business. Many more banks out there who would probably appreciate our business.
• RH

  Ryan Henin

  Nov 23, 2020
  1.0
  This Bank is not open on the weekends nor will they cash a check with Snapshot or atms. But they charge overdraft fees on the weekend🤡🤡🤡
• NS

  Nicole Strahm

  Jul 10, 2020
  1.0
  I am super sad, this rating is JUST for this branch, NOT the company as a whole. The ladies I spoke with on the company's 800 number were beyond kind and helpful and this does not reflect them at all. I called the 800 number after being scammed over $2500 through a "venmo security" phone call and was desperate to try to block the transactions.They suggested I call this branch because they may be able to do something to block the transaction while pending. I called the branch, and I WISH I had gotten the name of the lady who picked up. She was beyond rude to me, antagonizing me and laughing that "of course there was NOTHING they could do", saying "I don't even know your name" among other things. I was so shocked. I had just been robbed, I was already sad and out of sorts and to have a representative here be so, so rude to me was shocking and not like the Banner Bank I know. Fortunately, I called back the 800 number and they were much more helpful and we started making progress towards sorting this out since THIS BRANCH left me in the dark, and I no longer felt comfortable calling them. The call took place around 3:00 PM on 7/10/20, hopefully the branch can figure out who answered this phone call and listen to its recording for themselves. They SHOULD NOT be working here! Hopefully management reads this and acts on it because this lady will ruin your guys' great customer service reputation. If it wasn't for Shandra and Brandy on the 800 line, I would be switching banks right now.

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