I've had an account with them for years. Run into several issues in that time many of which were fixed. Some of which have made my experience less than ideal.
The people that work here are always really kind, and I want anyone reading this review to know that if it wasn't for your AMAZING tellers, you'd be getting 1 star.
Since being bought out and turning into "Peak", I have had an INSANE amount of issues. The cards don't work, the online banking is a NIGHTMARE, their ATMs are always down making it impossible for me to cash a check since I live far away and also work during their open hours, and I get texts from them that will not stop. I overdrawn my account often purely because their system records transactions in the incorrect order, so it makes budgeting impossible when you live paycheck to paycheck.
After many years if banking with these guys, I will be closing my account. Save yourself the trouble. Get an account through SELCO.
DC
Dustin Casto
Dec 12, 2025
1.0
Just went in to have my passport notarized and Brendan the notary stamped it but did not sign it so it was not valid at the capital building in Salem. Generally, a notary has one job, and that is the stamp and sign.
22
2T
Dec 6, 2025
1.0
It seems since Peak took over nothing works at this place! The ATM has been down for a month, so frustrating! The coin machine doesn't work. Sux
KC
Kathie Chapman
Nov 29, 2025
1.0
Do not open a bank account with this bank if you’re a full time worker & like me who needs the self service ATM machine on a regular basis. The ATM machines work 1 out of 10 times. The West 11th ATM rarely accepts deposits & twice I’ve tried using the Springfield ATM but that is broken too. This bank makes it impossible for me to use the self service options after hours because I WORK FULL TIME. I guarantee that I will have overdraft fees on the next banking day because I’ve been unable to use the machine to make a deposit. THIS HAPPENED LAST WEEKEND AS WELL. The downtown branch wasn’t accepting deposits either. I’ve wasted my time, my money & my gas because of this Banks negligence in keeping the self service stations up & working.
Frequently Asked Questions About Peak Credit Union
What are the business hours of Peak Credit Union?
Peak Credit Union is open Monday through Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:30 AM to 1:30 PM. It is closed on Sundays.
Does Peak Credit Union offer drive-through service and what are its hours?
Yes, Peak Credit Union has a drive-through that operates Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:30 AM to 1:30 PM. It is closed on Sundays.
Is Peak Credit Union accessible for people with disabilities?
Yes, Peak Credit Union has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Does Peak Credit Union have onsite parking available?
Yes, onsite parking is available for customers at Peak Credit Union.
What types of financial services does Peak Credit Union provide?
Peak Credit Union offers services including ATM access, mortgage lending, and financial planning.
Where is Peak Credit Union located?
Peak Credit Union is located at 3660 Gateway Street, Springfield, OR 97477-6009, United States.
What is the contact phone number for Peak Credit Union?
You can reach Peak Credit Union by phone at +1 800-258-3115.
How can I find Peak Credit Union's website and social media pages?
Their website is https://www.nwcu.com/locations/springfield-gateway. They also have a Facebook page (https://www.facebook.com/wearepeakcu), an Instagram handle (@peakcreditunion), a LinkedIn page, and a YouTube channel (@PeakCU).
What are some nearby points of interest around Peak Credit Union?
Nearby places include Northwest Community Credit Union, Roseburg Forest Products corporate office, Motel 6 hotel, and the DW Smokehouse restaurant. Customers might visit these spots before or after their visit to Peak Credit Union.
Are there nearby accommodation options close to Peak Credit Union for visitors?
Yes, there are hotels such as Motel 6 and Quality Inn & Suites located near Peak Credit Union, providing convenient lodging for visitors.
Can I find other financial service providers near Peak Credit Union?
Yes, Northwest Community Credit Union, another financial service provider, is located nearby and could be an alternative for financial services.