KeyBank

Reviews

• AB

  Andy Bridge

  Sep 11, 2025
  5.0
  Great Key Bank branch ! Tellers are always friendly, fast and helpful ! New new Branch manager Brenda is very nice and very good. Highly recommend this location.
• SB

  Sam Bewley

  Jul 29, 2019
  1.0
  This place is awful and no matter how close you live, do yourself a big long term favor and don't choose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank. My personal experience: opened the acct because I received a promotion in the mail ($300 if you set up direct deposit). They don't print your debit card at the bank like most other Banks/credit unions I've been to, so I was told to go home and wait for my card in the mail. No big deal. 1) Few weeks goes by, no card, I'm going on vacation with no access to my funds, so I go in. Turns out no one ever ordered the cards to begin with. I was given checks, at a charge, to use during my vacation... 2)I received the occasional overdraft fee, no problem. If I spend money and fall short, I have no issue paying the overdraft fee(s) since the bank is doing me a solid covering my purchase. However... 3) I went to buy glasses and instead of charging me the agreed upon amount, the front desk person accidentally charged me 1.5X the amount I owed. I cancelled the purchase, but it was going to take time to get a refund, so I went to the bank. I spoke to someone (she said she was the manager) who said that if this overcharge causes me an overdraft, she can't guarantee she'd waive it, because "that's how the bank makes it's money." Though it was no fault of my own. 4) That brings me to today. Noticed the other day that I was overdrawn (been having medical emergencies this month). Had several pending charges, 2 of which went through already, but no overdraft fee had been assessed. So I went to the bank and put in enough money to bring my acct +$20 in the green. I'd made a cash deposit. Key Bank kept my deposit pending, then changed the overdraft fees for those two purchases, which then brought me back into the negative, THEN put all the other pending charges through, which then all received a ($38) overdraft fee each. You know how most Banks give you a day to become current before they charge a fee? Not Key. They will apply overdraft fees retroactively- AFTER you bring your account in good standing- which created a negative balance, then they put all the other pending charges through. Overall I now have like 8 or 9 overdraft charges. Went to the bank to talk to someone. I know the employees aren't responsible for the practices of the bank and would never talk down to/get rude with these people. HOWEVER, they absolutely do not operate the same way. The employee INSISTED that I made the deposit AFTER all the pending charges went through (though if they'd check their ATM history they'd see that's not the case) and would not listen when I explained how it really was. She then began talking down to me, saying I wouldn't be in this situation if I'd stop spending money I didn't have- which sounds reasonable, except for the fact that the bank arranged withdraws/deposits in a way that they could CREATE several additional overdraft fees. This person talked down to me, was rude to me, unkind, and unhelpful. I don't appreciate the attitude when I'm being nothing but kind. There's several other interactions I've had with this bank, theyve all been unpleasant. I'm going back to my credit union, where they talk to me like an adult.
• CA

  Chris Anderson

  Sep 3, 2017
  1.0
  Had a terrible experience. Debbie the manager has no follow through and would not return my phone calls. I had to contact the regional manager several times before my issue was resolved.

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