Business Details
About
BankBusiness Banking ServiceLoan Agency
Umpqua Bank helps people, businesses and communities find financial solutions that fit.
We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all.
Umpqua offers the best of both worlds – the financial expertise and strength of a national bank with the customer service and care of a community bank.
Location
Hours
Reviews
3.6
16 reviews
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- JWJoanna WalkerOct 5, 20254.0Neutral environment - not “cold” but not “warm,” either. Though, they do play music through a speaker the lobby, it’s (thankfully) not elevator music to put you to sleep, but not so “loud” (such as metal,) that it’s off-putting. The staff are polite and courteous, but I will say that I did have a semi-unpleasant when I went to open a second savings account - now a handful of years back as I write this. The gal who helped me open the account was borderline pushy when it came to investments, as I told her I had my retirement account already set up outside the bank, and that I did so because I knew the Rule of 72 and thus chose to have my long-term savings not at the bank and my money invested in the global market (exactly where the bank also invests: the global market.) She gently, but unwelcomed, still tried to “invite” me to set up my retirement/other investments with the bank. 🫤😑 Other than that, I mostly use this branch when I’m in the downtown area, or passing through, to make withdrawals. I have overall positive experiences with each teller. I request certain denomination breakdown, and they’ve never refused me.
- KLKevin LeeNov 11, 20211.0Just went to this location to try to close my account as I was waiting outside the main doors. One of the staff opens the door and ask how can I help you. I tell her I would like to close my account today due to lack of customer service in the bank deciding it's okay to play with my money reversing multiple transactions of up to $800 when I was only $200 negative in my account. The lady then tells me. Oh well, we can't close your account through the drive-thru and our office is closed due to inclement weather. Yet she was able to open the door just to tell me I had to go to another office to do so. I then go to the South Salem location to let them know I would like to close my account and the manager of this office ask me well. Are there any reasons I can give you to stay with us? I told her my experience with them playing with my money reversing multiple transactions of up to $800 when I was only $200 negative in my account and how downtown office told me that I had to go to another branch to close my account because they are unable to do it through drive-thru. And the manager tells me oh that's weird. They should have been able to do it through the drive-thru. I don't know why they did not. All I got was a sorry. That does not fix the gas. I wasted after already losing money over my past experience. Columbia Bank decided to make me waste even more money by having me drive a 20 minute drive. I highly advise to never do business with this bank. They show no respect and no customer service whatsoever. Chase on the other hand shows outstanding customer service and if you provide them with a coupon code that you can obtain online they will deposit $225 into your account after your first direct deposit.
- MMMerry MaARUDERAug 20, 20191.0They have the worst teller there the lady with short hair is so slow and very special !! advice get rid of her
Frequently Asked Questions About Columbia Bank
What are the regular operating hours of Columbia Bank at 550 Center Street NE, Salem?
Columbia Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does Columbia Bank offer drive-through service and what are its hours?
Yes, the drive-through service is available Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
Is Columbia Bank open on public holidays?
Columbia Bank is closed on federal holidays including November 11, November 27, December 25, and January 1.
How can I contact Columbia Bank via phone or fax?
You can reach Columbia Bank at +1 503-399-2920 for phone calls and send faxes to +1 503-399-2903.
Where is Columbia Bank located?
Columbia Bank is located at 550 Center Street NE, Salem, OR 97301, USA.
Where can I find more information or book an appointment with Columbia Bank?
You can visit their website at https://locations.umpquabank.com/or/salem/550-center-street-ne or book an appointment via https://outlook.office365.com/owa/calendar/SalemDowntown@Columbiabank.com/bookings/.
What nearby financial services are close to Columbia Bank that I might consider?
Nearby financial services include Edward Jones - Financial Advisor: Cameron Hunt, CFP®, Edward Jones, and Bank of America, all offering various financial and legal services.
Are there dining options near Columbia Bank for a meal before or after visiting?
Yes, there are several nearby restaurants such as Birdie's Bistro, Roxy Dawgs, Señor Burrito, Mint Leaf Indian Bistro, Akai Ramen & Izakaya, Burrito Way, and Willamette Noodle Company.
What community services or organizations are near Columbia Bank?
Nearby community organizations include OYA Foster Care, Create Your Own Journey, Oregon Youth Authority, and Center for Hope & Safety offering various support and social services.
What social media channels can I follow Columbia Bank on for updates?
You can follow Columbia Bank on Facebook at https://www.facebook.com/columbiabankofficial, Instagram with the handle 'columbiabank', and Twitter with the handle '@columbia_bank'.