2 tellers working. Waited in line for 20 minutes fir them ti get through 2 customers. I'll be switching banks.
CB
Clifford Bell
Sep 30, 2025
1.0
I've been banking with Northwest Community Credit Union for years, and used to love the experience. Now that it has become Peak, it is not a user friendly experience. When the switch happened, my biometrics for logging in no longer worked, and I had to go into the bank itself for support to get back online. When I make a payment online, I have no way of nowing if the payment is actually being processed for at least a day. When I use online banking with my other bank, it shows that transfers and transactions are pending right away. Also, when my other bank had a merger, all of my online banking transferred right over and everything including my biometrics worked flawlessly. I used to love Northwest Community Credit Union, but now that it is Peak, I'm having serious doubts about continuing using this institution for my loan needs. Nothing but frustration so far...
IG
Ian Genelly
Sep 16, 2025
1.0
Many "fresh" charges with new ownership, online banking is broken, no more PEOPLE to speak with when issues arise.
JS
John Smith
Jul 25, 2025
1.0
Been banking with Northwest for years since the twin star merger had 1 issue after another..First was everyone I knew with north west had a week where nobody's card worked so if you needed funds you had to go to a branch and make in person withdrawals not even debit worked.. Then I have had 3 fraud issues 1 shut off my card and made me go into a branch to receive a new one.. 1 cost be a negative balance of $2000 which a lawyer would cost me more to prove fraud so instead I got made to pay..Now their branches close by 530 pm on Friday even tho it says 6pm on google and even tho they have Saturday hours posted are closed Saturday period.. So any days a normal scheduled person has off the bank is closed so take a day off work if you need to bank .. I would strongly suggest any other banking options over North West or Twin Star .. I'll be closing my account with North West and banking elsewhere Asap..Extremely unhappy long term customer and currently don't and wouldn't ever trust North West with my money again..I only post this review hoping to save someone the issues and headaches I have experienced since merged with Twin Star..
Frequently Asked Questions About Peak Credit Union
What are the operating hours of Peak Credit Union in Roseburg?
Peak Credit Union is open Monday to Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.
Where is Peak Credit Union located?
Peak Credit Union is located at 2335 NW Kline St, Roseburg, OR 97471, USA.
Is Peak Credit Union accessible for wheelchair users?
Yes, Peak Credit Union has a wheelchair accessible entrance and parking.
Does Peak Credit Union offer a drive-through service?
No, Peak Credit Union does not have a drive-through service.
How can I contact Peak Credit Union?
You can reach Peak Credit Union by phone at +1 800-258-3115 or visit their website at https://www.nwcu.com/locations/roseburg.
What types of financial services does Peak Credit Union provide?
Peak Credit Union offers services including credit union banking, ATM access, mortgage lending, and financial planning.
What nearby real estate services are available around Peak Credit Union?
Nearby real estate services include Townsend Jarvis Group-Keller Williams Realty Umpqua Valley-Roseburg, Roseburg Homes For Sale, Phylicia Kostner Real Estate Agent, and Western Title and Escrow Company, which customers might visit for property transactions or advice.
Are there medical or dental offices near Peak Credit Union?
Yes, nearby medical services include Driver Dentistry, Umpqua Endodontics, Ashley Dental Care, Roseburg Chiropractic Center, and Weston Eye Center, which can be convenient for customers scheduling appointments before or after financial visits.
Where can I enjoy a meal or coffee near Peak Credit Union?
Nearby dining options include Blac-N-Bleu Bistro, an American restaurant and bar, and My Coffee, a local coffee shop and cafe, ideal for grabbing a bite or coffee during your visit to Peak Credit Union.
Are there other financial service providers close to Peak Credit Union?
Yes, nearby financial service providers include Northwest Community Credit Union, Edward Jones Financial Advisors, Primerica Financial Services, Kacy Altherr-Country Financial, and Littlejohn Financial, offering options for various financial needs.