KeyBank

Reviews

• LL

  Luke

  Jan 23, 2024
  1.0
  In December 2019, I experienced a challenging situation with Key Bank involving my joint savings account. The state of Oregon, to whom I owed money, initiated an account freeze, impacting over $5,000 in the account. This sum was particularly significant as it constituted my wife's student loan funds. The timing of this freeze, right before Christmas, added to the stress of the situation. My wife and I immediately contacted Oregon authorities to resolve this issue. The process was lengthy and complex, taking a full month before we could access the funds again. Fortunately, the money was returned, primarily because it belonged to my wife. This experience left me with a strong negative impression of Key Bank. Despite the circumstances and the account being jointly owned, Key Bank's response was that they couldn't offer any assistance. This incident serves as a cautionary tale about the potential complications of joint bank accounts and the actions banks might take without regard for individual circumstances.
• CS

  Chris Stone

  Nov 10, 2022
  1.0
  They try to get you to open more savings accounts at this location any time you go in for a simple deposit or withdrawal. Their teller stations are always closed, so you have to go into a booth with, basically, a salesman trying to get you to open more bank accounts, instead of just handling your deposit or withdrawal. Ghettoist bank I've ever been to.
• CG

  Caroline Renno Golden

  Jul 28, 2022
  1.0
  Don't bother with their promotions unless you know all the details! Came in, spent an entire hour working on opening a checking account for a promotion to receive a bonus if a certain amount was deposited. Spent the time, set up an acct, made a deposit, and then after the fact am told I didn't get the promotion because only a direct deposit from an employer counted towards it. I was unemployed at the time so if I had known it had to be a direct deposit, I never would have wasted all that time! This will ultimately cost me a few hrs of my life to open and now close an account for zero benefits.
• AM

  Al Mirek

  Jul 19, 2022
  1.0
  They like to profile customers and put holds on checks at their discretion. Avoid this branch.
• GN

  Gunther Nuissl

  Mar 16, 2022
  1.0
  They love the fees but hate doing what they are asked to do Asked to have accounts put on autopay many times and fail fail fail. Got late pays as a result despite being told it was done. Change the rules after you will apply for loans as well. Do Not Trust Anything they say.

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