Columbia Bank

Reviews

• MM

  MacGregor

  Oct 10, 2025
  1.0
  Avoid Columbia Bank at all costs. I was an Umpqua customer for nearly 10 years and they were great, zero complaints. Ever since my Umpqua account transitioned over to Columbia, it’s been nothing but headaches and frustration. ATM fees are no longer refunded, despite the scarcity of Columbia ATMs around the city. I had $100s of dollars of bogus fees show up on my account. After 2 hours on the phone I was told to go to my local branch. The local branch told me there was absolutely nothing they could do and that I’d need to go home and call again. Another hour on the phone and they told me they were helpless and I’d need to go into the branch again. Rinse and repeat. They finally told me I need to go to my “home branch” to resolve the issue, but my home branch (Lovejoy) doesn’t exist anymore, and they refuse to assign me to a new home branch, so there’s nothing I can do, and I’m stuck with these fees now. Extremely frustrating and incredibly disorganized. I would avoid Columbia bank at all costs.
• VV

  Voycee

  Sep 11, 2025
  1.0
  This bank discriminates against people of color. I went several times to cash checks from my employer’s account and was treated as if the checks weren’t mine. On one visit, I came with my white co-worker—while they were helped immediately, my check was reviewed multiple times and took more than 15 minutes to cash. This has happened repeatedly over the past five years, and it is unacceptable. No one should ever be treated this way. I will never bank here again.
• BB

  Brian

  Sep 20, 2019
  5.0
  Good people here. They’ll work hard for you.
• BH

  Ben Hacker

  Jun 1, 2017
  5.0
  I don't typically bank here, but had to do a business transaction with some corporate paperwork and the staff here was very helpful and friendly and accommodated me a bit outside of regular hours. Much appreciated.

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