Umpqua Bank helps people, businesses and communities find financial solutions that fit.
We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all.
Umpqua offers the best of both worlds – the financial expertise and strength of a national bank with the customer service and care of a community bank.
Nathan helped me out today and got me in and out of the bank within an hour. Very appreciative and happy to be banking with Columbia :)
SA
Shift Adams
Aug 12, 2025
1.0
Subject: Urgent Complaint – Employee Misconduct & False Allegations at Bend, OR Branch
To Whom It May Concern,
I am filing a formal complaint regarding a serious incident involving staff at your Umpqua Bank branch located at:
475 NE Windy Knolls Dr, Bend, Oregon.
On Tuesday, August 12, 2025, at approximately 10:00 AM, while I was legally parked on a public road across the street from the bank (not on bank property), one of your employees began taking photographs of me without cause. While photography in public is not illegal, the action was uncalled for and harassing.
Following this, the employee contacted the Bend Police Department and made false allegations against me, claiming I was “using my phone to steal information from ATMs.” This is a baseless and fabricated accusation that resulted in a false police report. I was doing nothing unlawful, and I was simply minding my own business.
This behavior is unacceptable for a representative of your institution. Not only does it constitute harassment and defamation, but it also wastes police resources and damages my reputation.
I am requesting that this matter be immediately escalated to your Employee Conduct / Ethics Department for investigation. I expect prompt corrective action to be taken against the employee(s) involved and a written response from Umpqua Bank acknowledging receipt of this complaint.
Please treat this as a priority matter.
Sincerely,
Christopher clawson
RB
Robert Bierma
Jun 3, 2024
1.0
Terrible system since the merge with Columbia. Can't even execute basic requests
TG
Tara Gonzalez
May 23, 2022
1.0
Worst bank in the world they literally stole $200 from me and refused to give me back my money talk about thieves.
What are the regular business hours of Columbia Bank at 1 SW Columbia Street, Portland?
Columbia Bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Columbia Bank offer drive-through banking services?
Yes, the drive-through at Columbia Bank is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
Is Columbia Bank closed on any holidays?
Columbia Bank is closed on the following holidays: November 11, 2025; November 27, 2025; December 25, 2025; and January 1, 2026.
Where is Columbia Bank located?
Columbia Bank is located at 1 SW Columbia Street, Portland, OR 97204, USA.
What services does Columbia Bank provide?
Columbia Bank offers financial solutions for individuals, businesses, and communities including business banking services and loan agency support with a community bank approach.
How can I contact Columbia Bank?
You can contact Columbia Bank by calling their main phone number at +1 503-973-5945 or their toll-free number at +1 866-486-7782.
Does Columbia Bank have an online presence where I can learn more or book an appointment?
Yes, you can visit their website at https://locations.umpquabank.com/or/portland/1-sw-columbia-street or book appointments via https://outlook.office365.com/owa/calendar/PortlandPlaz@Columbiabank.com/bookings/
Are there any legal service providers near Columbia Bank that I can visit for legal advice?
Yes, nearby legal services include Yates Family Law, PC, Law Office of Kevin A. Jones, K&L Gates, Brownstein Rask LLP, Bullivant Houser Bailey PC, Mark E. Olmsted, PC, and Zimmer, Bond, Fay & Overlund, LLC.
What nearby financial advising firms are close to Columbia Bank?
Campbell Group and Equitable Advisors are nearby financial advising firms that can complement services offered by Columbia Bank.
Are there any convenient places to grab a meal or coffee near Columbia Bank?
Yes, you can visit nearby eateries such as Gastro Mania SW Portland for Mediterranean and seafood, Big Town Hero for American sandwiches, or Starbucks for coffee.