Columbia Bank

Reviews

• SA

  Summer Anderson

  Dec 10, 2025
  3.0
  I went in to deposit some work checks. There was one person being helped that finished up 30 seconds after I walked in (the person helping them could have then greeted me, but he didn't) and one lady on the phone. No one acknowledged me or said anything to me for almost 10 minutes. After the lady got off the phone, I waited another 2 or 3 minutes, then I had to ask if there was someone able to help me. After 15 minutes, someone finally came out to help me. I honestly wouldn't even be upset if someone had at least "greeted me" and told me that it would be a few minutes because they were busy at the drive thru. I've worked customer service for years and I learned you're always supposed to acknowledge a customer when they walk in, even when you're busy- it only takes a second, i.e. "Hello! Someone will be right with you! 🙂", etc, etc.
• OA

  Oregon backroad Adventures

  Dec 9, 2025
  5.0
  Been banking there for over 20 years. Through numerous name changing. One of the better Banks in Molalla, Oregon
• TO

  Truax Outdoors

  Nov 5, 2025
  5.0
  They do excellent, the people are joyful and really seem to care. They make sure to follow policy to limit the amount of fraud that happens, and are always friendly, even when they are swamped. Sure it may take a minute, but it is worth the wait to deal with the excellent and professional people that they have there!
• LL

  Lauri Lemus

  Feb 24, 2025
  2.0
  Ever since Columbia bank switched to Umpqua I’ve had so many issues. Yesterday I tried to check my account through the app and it said it was sending my phone a push notification. I couldn’t find it anywhere and was unable to check my account or transfer money to my sons. Then I tried to call and it asked for a special number, I tried my pin and it wasn’t that. Again, I was stuck. Also, any payments I make take days to go through and don’t even show as lending until when they’re going to come out. Before my account would immediately show payments and show me when things were pending and when they’re coming out. I’ve decided to completely switch all my banking to my credit union. I’ve had enough of this. The employees have always been great. However that doesn’t help on weekends or evenings when I can’t access my accounts.
• DR

  Dina R.

  Oct 11, 2024
  4.0
  They staff are very upbeat and greet you with a smile. They are sweet, kind, and very helpful. When they help you, they have a little conversation with before or after you are done. If you have a problem with your account or you think there is fraudulent activity, they are on it. Whatever they can do on their end, it is done with privacy and professionalism. I have a great banking experience every time.

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