OnPoint Community Credit Union

Reviews

• FS

  Finley Smith

  Dec 11, 2025
  1.0
  Customer services sucks
• ED

  Egor Dobrioglo

  Dec 11, 2025
  1.0
  Spent 10+ minutes at this location to get a cashier check, would have been done in 2-3 minutes at the Tualatin, Beaverton or Sherwood location. I signed up at this location and have been a member for over 20 years but there is a reason I hardly ever use this onpoint anymore. If you are training please have someone who can make approvals with them shadowing the employees. Feedback is a gift so take this experience and try to improve so the next person doesn't have to wait so long.
• EM

  Eric Melland

  Feb 15, 2024
  1.0
  Stay clear of these guys as they wear crocodile smiles when setting you up to swallow. Used to be Portland Teachers CU and I was a Member for 15 years with personal loans. They seemed ok at first, but when my wife and kids got in an “total”accident that was not our fault, they would not help replace vehicle. Even after we both had excellent credit and never missed payments. So moved all of our money to a better bank. Bump ahead now many years later. I took care of my parents thru their passing and Im the personal rep for their Small Estate. I went in to take care of some paperwork stuff as the house has mortgage with OnPoint and the employees were nice. But then the lead mortgage person called me and was almost threatening that I stay in contact every week while Estate goes thru probate or it could go in to foreclosure. The house has over 300k in equity and is worth 450k. They would call me every week to where it was almost harassing so I told them to ask my attorneys about probate status as the probate was taking so long. It’s been almost 3 years now with no probate settled yet. Through this 3 year process I was using my own money and inherited 401k to pay mortgage but started to fall a bit behind. I exhausted my inherited 401k and my personal 401k. Then Only to receive letter of possible foreclosure. I never received any options of mortgage help other than to sell house. Their only concern is to kick me out to make THEIR money back like lead Mortgage person told me.. More the less robbing my parents of the 300k they worked their rears off to pay. Btw, the Attorneys quit representing me as I called em out on padding their invoices which is up to 27k now. I provided both parents wills, sent itemized asset list, and house appraisal. Estate was worth less than a million, so it should've been done for 3-5k within a year at the most. So in my closing, be very careful as I think these Estate organizations (Attorneys, Banks, Courts, Developers) all pool together to kick out old residents. Message me if youd like more details on which locations and names of people and/or Attorneys. I will just say both Organizations are from Portland, OR.
• JB

  Jeanie Bates

  Jun 18, 2022
  5.0
  My bank and now my sons bank.
• SS

  steven seavey

  Mar 28, 2017
  2.0
  Received an erroneous email stating they didn't have my address and a card was returned. Tried 800 number to clear things up. Nothing but busy signal for over an hour. No "contact us" link on web site. Next email arrives: Sorry we sent one that was irrelevant "suggesting" we didn't have your address. No apology. No explanation. 800 number still busy.

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