OnPoint Community Credit Union

Reviews

• BB

  Bridget Lynn Buecker

  Jun 18, 2024
  5.0
  Each time I have used this branch I have had a pleasant experience. They are fast and efficient and very helpful. I sat with Yadira G and she was extremely helpful and knowledgeable about rewards & OnPoint. She was patient and walked me through what I needed information on, and it was extremely helpful. Keep up the good work!
• TC

  Toby Cantine

  Nov 17, 2023
  5.0
  My mom has been a member since the late 1940s, I have been a member since the mid 1990s. We are very happy with their service. They are very helpful and accurate with their advice and actions. They are accommodating with my mom who now is 103. They know we are not wealthy but they still treat us like we are valuable to them. They take time, are patient, and sometimes go beyond what we expect. We have had NO complaints over all these years!
• PG

  Paul G

  Sep 25, 2023
  1.0
  OnPoint is my mother's main bank. She is in poor health and suffering from dementia. Fortunately she arranged for me to have power of attorney in case something like this happened. I informed Tony Buccola of OnPoint of the situation and provided him with the POA document and my ID. He and OnPoint are refusing to recognize the power of attorney and aren't giving any reason why other than "they don't have to." They are demanding that I bring my mother to the bank or they won't let me use her account to pay her bills. Several of her bills were already way behind before I even realized how bad things had gotten and I don't have the money to pay them myself. She would need medical transport to get to the bank and even if she was brought in she couldn't answer their questions. That's why she had the power of attorney drawn up. I'm at a loss what to do and OnPoint doesn't seem to care. (Edit update - Now the bank is demanding a letter from my Mother's doctor to prove she has dementia. They are no longer willing to speak to her because they are convinced it would be unproductive due to their belief she has dementia.)
• AC

  Al Cricket

  Mar 20, 2023
  3.0
  The employees here are generally friendly, but there are severe hiccups in the way they handle things. Once I walked in and there were two people at the front desk. One was silent and standing behind the other who was likely a new employee. He politely asked how he could help. I said I just wanted to deposit a check, and he recommended that I go outside to the ATM’s. I did so, and everybody out there seemed angry at the ATM's. Finally it was my turn, and the ATM wouldn’t allow me to make a deposit. I go back in and explain to the new guy that the ATM didn’t allow check deposits, and he said, Yeah, we are having an issue with our ATM’s, they’re not working today. Another time I asked the head of the location why transactions are shown in a cryptic, nonsensical fashion that all employees did not understand. She actually did understand, and gave a full explanation. As to why nonsensical is preferred over sensical, she did not provide a reason. If you visit for some simple, easy transaction, and have no questions, you’ll be just fine.

Frequently Asked Questions About OnPoint Community Credit Union