Columbia Bank

Reviews

• GM

  George Marton

  Sep 24, 2025
  1.0
  Bank Manager at the Columbia Bank in Jefferson Oregon has an extremely aggressive personality toward anyone coming into the bank that does not have an account with them. I tried to get change for my garage sale from a bank teller, and she said she couldn't do it because it was Federal Law that stated if you do not have an account with the bank that you are trying to make change at, they are not required to do so. There is no Federal law that states this, but if the bank itself makes this policy towards non-members, which it can, then there is nothing non-member can do about it. Basically, this shows how this bank operates toward individuals in the Jefferson area. I have been here over 40 years, and we do not want this type of rude people in our area. When I tried to call the manager to enlighten him about Federal regulation, he told me they will do what they want and hug up on me.
• SS

  Steve Starbuck

  Jul 10, 2025
  5.0
  I am a business owner and every time I go into this branch I am always treated with respect and great service. Thanks everyone at the bank Steve
• MR

  Mary Reif

  Jul 7, 2025
  1.0
  They won't allow you to buy change if you don't have an account. This was my first visit to this bank and I had considered opening an account for the convenient location. Not now. Awful service for a small, local bank.
• CK

  Cheri Kruger

  Aug 13, 2017
  1.0
  I have been banking here for 30 years. I originally gave this bank 5 stars, but after yesterday and what I witnessed when it came to an elderly gentleman, I have now gave this bank a 1 star. I used to love this bank. I understand the precautions business have to take when it comes ti Covid, but this bank is taking it to the next level. Bank lobbies are all open for business, but this bank locks you out, and keeps you from going inside unless you have an appointment. I called the bank to make said appointment, I was on hold for over an hour! I live 3 minutes from the bank, so opted to drive and stand at the door. When the door opened a crack, I explained my business, which the ATM can not handle. Then what happened when the bank employee with the 70+ gentleman boiled my blood. I think Umpqua cooperate needs to educate their employees, that what they are doing, by locking customers out is NOT A LAW! Also, I need to mention, the once friendliness of the employees of this bank, has been replaced by short, semi rude disrespect. The atmosphere is heavy & not friendly at all. I will be considering changing banks, to a credit union.

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