WaFd Bank

Reviews

• MS

  Michael Sprague

  3 days ago
  5.0
  USED FOR OVER A DECADE - SUPPORTS LOCAL BUISSINESS AND LOCAL COMMUNITY - SAFE, SECURE, CONVENIENT AND JUST PLAIN LOVELY TO WORK WITH! THANK YOU WaFd Hood River! The entire team at WaFd in Hood River has always been incredibly supportive, helpful, and a pleasure to work with; the service and support are top tier and the online banking works so smoothly for all my needs that I wouldn’t ever have to come into the bank at all if I didn’t just want to. The team at WaFd Hood River make banking in person such a pleasure that I visit as often as I can! It’s convenient in downtown Hood River and has free 10 minute street parking that has been available virtually needed to use it. It’s super convenient- and if you’re in a rush- there’s no doubt you’ll be out of there in way less than 10 minutes. I took less time than that to apply for a line of credit - which was then approved and I was able to use within less than a week. Tonya helped get the ball rolling. Within a couple days I recieved one follow up phone call - took about 20 seconds- and then within less than a week I received an email and a phone call letting me know it was approved. The new line of credit integrated seemlessly with my existing WaFd online banking. I had anticipated needing support figuring out how to utilize the line of credit so I called the branch. It was Tonya’s day off - or she may have been supporting another client - but Jesica was able to help without delay - and was already familiar with my account. Never a second on hold and no re-explaning. Even after a decade of using WaFd I’ve experienced ZERO fraud issues with either of my accounts or my credit cards. Cards NEVER needed to be reissued before the planned expiration date due to any type of fraud or data leak. Life is complex and multitasky enough without having to update scheduled payments and autopays unnessisarily. Only one time in 10 years was my card put on hold due to irregular activity, but it was quick and easy to resolve - and there were very good reasons to suspect the purchase might have been problematic. (I ordered an unusually expensive item as a gift while I was traveling, and had it delivered to a non-home address). Even while traveling abroad I didn’t expereince any uncessisary issues. In my experience they seem to have thier system for detecting fraud well tuned and online security excellent. It’s extra impressive as they also seem to have fewer inconvenient false alarms that always seem to freeze your account. WaFd Hood River truely supports local buissiness that support our community. When I needed a line of credit due challenges t\- and created additional expenses. I understand some banks are reluctant to help out when you really need it even if you’ve been a loyal customer for years. WaFd saved my bacon when I needed it most. Tonya and Jesica served me in that instance - but the entire team has always been incredible! THANK YOU THANK YOU THANK YOU WaFD Hood River for EVERYDAY AWESOME SERVICE AND YOUR EXCEPTIONAL SUPPORT WHEN I NEEDED IT!
• TT

  thom turner

  Dec 2, 2025
  5.0
  I have recently joined WaFd to settle my parents estate. They are so friendly, knowledgeable and helpful! As a plus, WaFd’s online presence is very easy and accessible. I highly recommend EaFd!
• SL

  Sidney Larson

  Sep 24, 2025
  5.0
  Shout out to Louis and Karen for always helping me they are so pateint and kind and really hard workers love you guys thanks for always helping me
• GF

  Gina Foxley

  Sep 14, 2025
  1.0
  Beware of this bank! They have the most horrible unprofessional customer service I have ever experienced anywhere! Following the death of my Mom over 8 years ago I contacted WaFed by phone to remove my mother’s name from our joint account then followed the instructions I was given and emailed them the documentation they requested and my mother’s name was removed. Then 3 years ago my mother’s name was back on the account. When I contacted the bank they told me that that I had never contacted them, the procedure I was told to follow to remove her name was not their procedure, they never would have told me to do what I had been told to do, then I was called a “liar”. I have been attempting to get my mother’s name removed ever since but WaFed does not wish to help me. They just want to argue with me and verbally insult me. Then yesterday I called WaFed customer service because I my debit card is about to expire and I have not received a new one. They sent my card to an old address that I haven’t lived at for 4 years even though I gave them my change of address when I moved and even though I have received correspondence from them at my correct address the past 4 years. I was told by 2 different customer service customer service representatives that they needed a copy of my driver’s license to issue me my debit card. They asked for my email address as they were going to email me a form that I needed to email back with a copy of my driver’s license. But I never received an email. Today I attempted to used my debit card and it was declined. So I called customer service and was informed that my current debit card was canceled because my new card was sent to the wrong address. I tried to explain to the customer service person that I spoke to 2 different customer service representatives yesterday who told me I could continue to use my current debit card until it expired. While I was trying to explain the customer service person began speaking loudly over me and wouldn’t allow me to continue explaining. I then attempted to tell this person that I hadn’t received the form that I had been told yesterday would be emailed to me so I could send them a copy of my driver’s license. This person then told me I wouldn’t have been told that they would send me a form by email for my driver’s license because that is not how they do it and to just send my a copy of my driver’s license to some random email address. What is wrong with this bank? Do they not train their personnel how to conduct themselves professionally with customers? Do they not train their personnel on proper bank procedures so instead each person makes up their own? Thank goodness this bank is not my primary bank. I will be moving my money in my WaFed account to my primary bank, The Bank of Hawaii, where I have always received outstanding professional customer service!
• FF

  FME

  Aug 27, 2025
  2.0
  I am not a customer of this bank, but I found the behavior of the staff to be anything but accommodating or consistent. I needed cash for an upcoming trip and withdrew money from their ATM, which only dispenses $20 bills. I went inside to request larger bills, and the teller informed me she could only exchange $300. A few days later, when I repeated the process, a different teller told me she could only do $200. When I asked if she could do $300, she said she could not. This inconsistency suggests there is no clear policy for non-customers. Furthermore, I am simply asking the bank to exchange the same $20 bills dispensed by its own machine. I would like clarification on what the actual policy is, and why it is not possible to provide larger bills when the withdrawal was just made from the bank’s ATM. Having to travel with an unreasonable number of $20s is unnecessarily inconvenient and could easily be avoided with a more accommodating approach. On a second thought…I am their client. The moment they charge me $3 through the ATM I automatically become a client.

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