Rogue Credit Union

Reviews

• HP

  Happy Places

  Nov 15, 2025
  1.0
  My Wife and I became members to RCU in 2016. We have applied for loans a few times home and auto loans with each time being denied. We first applied for a home loan which we were expecting to get denied which we were. We were recommended to better our financial situation and was given some recommendations. We diligently followed those recommendations to the T and after doing so for a year or more and felt we were ready and financially better off. We went in to reapply to just get denied again and then a 3rd time denied yet again. We have even applied for auto loans with the same results. I applied for a personal loan and was approved for that and have diligently made my payments on time and never once late in a payment. I was hoping by opening the small personal loan that that would prove to RCU that I can pay my obligations but no we always get denied. It seems the Underwriters at RCU only want the business of very rich people. So, I made the decision to take my business else where to another Credit Union.
• AR

  Amber R

  Sep 5, 2025
  5.0
  For a Friday I was in and out within 10 minutes! Friendly tellers and convenient location.
• KW

  Kevin Watson

  Jun 12, 2025
  1.0
  I've been wanting to switch credit unions because of some irritating problems and service interruptions at my current one—all of which would be fine if they communicated these things better in advance. So, I finally pulled the trigger the other day, went online, and opened a new account with Rogue Credit Union. Apparently, mailing you your debit card as a new member isn't a service they offer. The directions were: "Just stop in with this information" (which I printed out on paper). Rushing to get to my local branch in time—since I get off work at 4 and it's about a half-hour drive—I stopped in at the Eagle Point branch today. I entered and waited for a teller. Once one became available, she said, "I can help you." I approached the counter and, as I did, said, "I'm just here for my first debit card as a new member." I handed her the printed information (which included a code and instructions). She looked at it for a while, then lifted her head, looking confused, and asked, "So you just want to do online banking?" I politely responded, "No ma'am, I'm a new member, and I'm here to get a debit card." She replied, "Oh, I can't help you. Our machine is down." That was it—no further explanation or assistance offered. So, I asked, "When can I get one then?" She said, "I don't know. It's been down for some time, and we have no idea when it will be fixed." I should mention that a woman came in after me, and at the moment the teller told me the machine was down, I heard a voice behind me say (in clear disgust), "You mean it's not fixed yet?!"—and then she stormed out. Back to my question: When can I get a debit card? After that response, I really didn’t have much else to say except, "Great. These are the kind of problems that led me to switch in the first place." Not once during this exchange was there even a hint of customer service. Nothing like: "We have another branch open later on a certain day," or "I'm sorry for the inconvenience—here are their hours and address." Nothing. Coming from a customer service background myself, in my opinion, the teller is likely fed up too—being the face of a company that clearly isn’t taking care of its customers by maintaining its infrastructure in a timely manner. Either way, I'm not sure this was a good choice now.
• TF

  The Hawks family

  May 19, 2025
  1.0
  Honestly thought rogue cared about its members that have been very loyal. What a joke I’ll never do ANY business with this credit union again.
• EH

  Echoes Hub

  Oct 27, 2022
  5.0
  This place rocks

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