First Interstate Bank

Reviews

• DS

  Danielle Silver

  Dec 4, 2024
  1.0
  An actual joke of a bank.. We recently took out a loan with this company when purchasing our sprinter van build. My husband and I have no experience in loans or financing related to this type of business and we really were looking for guidance and competent lenders to get this loan done correctly. The loan contact we dealt with was named Katie. She offered to fund our loan but also offered to handle titling the vehicle for us. When we started our loan process, she seemed quite competent but as we started working on insurance timing and titling the vehicle, the ball was completely dropped. We later found out that Corporate (Tiffany) sent over paperwork to Katie to get titling done correctly and Katie per corporate, Katie did not follow up, did not sign the paperwork correctly, and hence when we came to pick up our vehicle, nothing was ready for us legally to get on the road. The excuse Karen, the apparent branch manager, gave us as to why things weren’t done was that Katie was pregnant and on maternity leave for some of our loan process. It would make sense to me that when someone knows they will be gone on maternity leave that they would follow up or pass along any outstanding information or jobs that had yet to be completed to other coworkers. Maternity leave and pregnancy is not an excuse for why work was not done before maternity leave either. We were very disappointed by the lack of response and remorse on the business side of things when we came to pick up our van. We spent the first three days after getting the van either at the DMV, coordinating with corporate to send us paperwork that should have been in our hands prior to the vans completion, and speaking to very rude and incompetent staff trying to figure out where the ball was dropped. If a business drops the ball and apologizes then does things to make it right, I absolutely would go back to them. However, this bank did not do that. They not only dropped the ball, but they did not apologize. They made us feel like we did something wrong and we had to be the ones to sort it out. We have tried to contact them multiple times since October to ask about titling and loan fees with no follow up from Karen…again the apparent branch manager…. If you are looking for a bank to help you seamlessly take out a loan and make the process of getting a car, sprinter van, RV, etc. this is absolutely NOT the bank for you.
• JW

  John Wells

  Feb 7, 2024
  5.0
  Alwaysssss have a great experience at this branch. Hands down the best branch in the bend-Redmond market! All tellers and bankers are so amazing.
• DM

  Donny Macneish

  Jan 22, 2024
  5.0
  I had an awesome experience with this team. Daniel Nyberg really stepped up to the plate to help resolve my unique issue. I could not give a higher rating for this branch!
• CD

  Cody Deardorff

  Apr 30, 2022
  5.0
  First Interstate Bank on Hwy 20 in Bend has been friendly and helpful during the rapid decline of my parents’ health requiring me to take over their finances and ultimately settle their estate. Kellyn and Morgan both explained options in terms that I could understand and helped me set things up efficiently. When something could not be done for legal or other reasons, they provided alternative methods. They also provided a notary when my own bank of 30 years refused to do so. I did encounter tellers in this bank that were unfamiliar with how to do certain things that I needed but each time a coworker happily assisted and promptly had me on my way to do other things.
• BH

  Ben Hargis

  Jun 21, 2017
  4.0
  Friendly service, getting through their drive through is a joke if you drive a lifted crew cab pickup.

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