TD Canada Trust Branch and ATM

Reviews

• DH

  Dev Hero

  Nov 11, 2025
  1.0
  Close at 5:00 but Google says it’s closing at 6:00 !
• CF

  claire frank

  Aug 12, 2025
  5.0
  Had to deposit some money into my account and I was in and out thanks to Olivia at the front desk. Thanks!
• AA

  A

  Mar 1, 2025
  2.0
  Reasons Why You Should NEVER Bank or Insure with TD - Outdated Services – Tax documents can only be mailed and are not available online. In 2025, TD still can’t generate a simple PDF. - Manual Management Hassles – Most account management tasks require manual intervention, forcing you to waste time contacting them for simple requests. - Broken Online Services – Their online forms frequently malfunction, forcing you to visit a branch for tasks that should take minutes online. - Excessive Branch Visits – Many basic actions, like updating personal information or canceling a product, require in-person visits, wasting your time. - Bank Draft Errors – They issue incorrect drafts that get rejected, yet you’re the one stuck paying the fees for their mistakes. - Holding Your Money Hostage – TD deliberately slows down money transfers to other financial institutions. For example, transferring an FHSA account can take over 60 days because they intentionally create obstacles when you’re trying to leave. (finally charged 85$ to return my own money) - Poor Customer Support – Calls are outsourced overseas, and issues rarely get resolved. If you want proper assistance, you’re forced to visit a branch in person. - Shady Customer Service & Claims Process – Their representatives force you to call them, never allow you to record conversations, and refuse to let your lawyer join the call—making it nearly impossible to hold them accountable for their mistakes. - Unauthorized GIC Renewals – TD automatically renews your GIC without consent and then sends two warning letters demanding you visit a branch in person to beg for cancellation. - Unethical Premium Increases – They raise insurance premiums and change policies without your consent, forcing you to spend hours on calls trying to reverse unauthorized changes. - Early Insurance Charges – TD now charges your insurance premium 30 days before coverage even starts, just to take your money sooner. - Forced App Tracking – They force you onto their insurance app, which tracks your private location. The worst part? The app constantly crashes, and even the login page is a nightmare. - No Online Policy Purchase & Dishonest Pricing – Unlike modern insurers, TD forces you to call them to purchase an insurance policy. You’re expected to haggle for a discount—if you don’t, they hit you with higher charges. Why should customers have to spend three hours on the phone just to buy a policy that other companies let you purchase online in minutes? - Incompetent App Development – Instead of a single, functional app, TD forces you to juggle four separate apps: one for banking, one for notifications, one for insurance documents, and one for automobile tracking. Their software managers clearly need to be replaced. - Useless App Call Authentication – TD promises that calling through their app eliminates the need for repetitive authentication. In reality, it doesn’t work, and you’re still forced to answer a series of dumb security questions before getting help. - Excessive SMS Authentication – TD forces you to use SMS authentication for everything, even when you bring government-approved identity cards. You must use SMS authentication when visiting a branch, logging in, and making expensive online purchases. This outdated system forces you to always have a phone number on file, even when better authentication methods exist. - Unusable Credit Cards Abroad – When traveling abroad, TD credit cards often stop working because they require SMS authentication. If your phone number doesn’t work in another country, you’re left desperate and unable to pay for hotels, taxis, or food. This is an unreliable service that can leave you stranded. - Rounding Up Balance – TD does not display exact credit card balance on their website. Instead, they round up expenses, making it difficult to track your real spending. For example, a charge of $4.01 might show up as $5 in total balance, leaving you confused about why your balance never adds up correctly. Conclusion: TD is Outdated, Inconvenient, and Untrustworthy
• MN

  Mehrnaz Nazari

  Apr 24, 2024
  1.0
  Very rude staff! Looking at you in a way that seems entertaining themselves. Busy with chatting and giggling behind the counter. I don’t know where their culture coming definitely not professional at all. Thank god I don’t need to deal with TD bank so need to deal with these untrained staff.
• SC

  Star Catcher

  Mar 28, 2023
  5.0
  Dusan provided 5 star service today in helping me and my wife open a new account. Patiently answered our numerous questions and clearly explained various banking processes. Thank you very much Dusan.

Frequently Asked Questions About TD Canada Trust Branch and ATM