TD Canada Trust Branch and ATM

Reviews

• AA

  Anna Able

  4 days ago
  1.0
  Very reasonable and respectful
• IK

  Ishan Kbohare

  Dec 26, 2025
  1.0
  I experienced a serious operational failure at TD Bank’s 394 Bay St. branch. Incorrect guidance from branch management (Becky Luo) resulted in a financial loss, and I was asked to provide sensitive personal information (phone and SIN), which immediately led to a fraud attempt. This matter raises serious concerns about customer protection and operational oversight. I expect a prompt and transparent response.
• SA

  Sezin Arslan

  Dec 11, 2025
  1.0
  I visited this branch today. I only needed to change my online password and username. This is a simple 5-minute job, but they made me wait 1 hour with zero explanation. I asked many times, “Why am I waiting? What is happening?” The associate (young guy with many earrings) kept saying, “I don’t know, I told you I do not know” without even looking at my eyes. His attitude was rude, careless, and completely unprofessional. Then the manager (short woman) came. She also gave me no clear information and kept asking me the same questions again and again. It felt like they were just wasting my time instead of helping me. There was no communication and no respect. I have never experienced such a terrible customer service experience in my life. I felt ignored, disrespected, and completely undervalued as a customer. Because of this experience, I will never use TD Bank again. If they cannot handle a simple request with basic respect, I cannot trust them with anything more serious. This branch needs immediate customer service training. Their behavior is unacceptable!
• DV

  Dillon Vester

  Dec 11, 2025
  1.0
  GARBAGE.... I have spent 2 weeks now trying to deposit a pension I am withdrawing through liuna my ids have expired so first they tell me to go renew my ids and they will help then I go get the temporary they say they'll help me with then I need to bring my phone to verify me so I do that and now they want me to wait 8 weeks for the physical copy of the ids they have pictures of my id I put my pin I get the texts like I have banked with td since I was 15 then these stuck up snobby garbage go out of there way to call another td that I explained everything to and they said they would help to tell them not to help me..... GARBAGE TD is not for the people
• SS

  Shaji

  Nov 5, 2025
  3.0
  Bank tellers slow as hell but good service when you finally get it.

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