TD Canada Trust Branch and ATM

Reviews

• KH

  Kate Hancock

  Dec 18, 2025
  2.0
  Typically helpful but this morning there was no communication and the teller seemed almost annoyed at me for commenting about not saying anything or answering the phone to let me know that they can't open without a 3rd person in the building, she just sat there staring at me. Apparently they can't answer the phone either without a third person in the building. Standing outside waiting while being ignored and not communicated with isn't great customer service. I don't know your internal policies so maybe starting with "morning sorry about the delay" would have been more customer service forward. It's not my fault your staff is running late.
• FS

  faizan siddiqui

  Oct 31, 2025
  1.0
  I visited this branch around 11:00 a.m. on October 31, 2025, and unfortunately had a very disappointing experience. There were three tellers on duty, and I waited for nearly 15 minutes. Just before my turn, one teller finished his shift and left, leaving only two active tellers with a growing line. Another teller, Yeshu Shah, arrived but took about 10-12 minutes to set up her system while customers continued to wait. There was no acknowledgment or apology for the delay, which made the experience even more frustrating. When it was finally my turn, teller Diedonne tried to assist me, but he needed approval from his supervisor, Ms. Shah. Instead of supporting him promptly, she appeared dismissive and prioritized assisting another customer who arrived after me. She also dint seem to be in good relations with her subordinates because she showed him hand signals which were not quite professional.. When I asked why we were left waiting despite being first in line, she only responded with a brief apology and no clear explanation. This behavior came across as unprofessional and unsupportive toward both staff and customers. On a positive note, another teller .. a blonde lady .. was very polite and apologetic toward waiting customers, showing genuine professionalism. Employees like her make a difference, but unfortunately, her efforts were overshadowed by poor coordination and attitude issues from others. Overall, this branch needs better staff coordination and customer service training, especially for supervisors. Courtesy, attentiveness, and professionalism should be consistent across the team.
• HL

  Hoone Lee

  Oct 21, 2025
  1.0
  Worst TD branch in Canada. Worst customer service, the customer service manager doesn't even know their own policy, teller gives wrong information and branch manager is a joke
• HK

  HJ KIM

  Sep 13, 2025
  1.0
  I experienced racial discrimination from an employee here, and it made me feel very uncomfortable. Even after I showed him my Korean passport, he deliberately greeted me in Chinese.
• MM

  MB

  Aug 28, 2025
  1.0
  Horrendous experience with the manager here. Do not recommend. Apparently, from the previous reviews here, this was not a unique experience.

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