TD Canada Trust Branch and ATM

Reviews

• JS

  Joseph La Selva

  Dec 20, 2024
  1.0
  You don't expect much at a branch. The people running the place don't have much control over anything - whether by design or mismanagement, everything needs to be escalated. So pretty much all you can hope for, and all they can offer, is customer service. Unfortunately, this place doesn't have it. They offer a "what do you want us to do, and by the way, nobody really cares that much" type of attitude. If they say they'll call back in a day, it's 3-5 and if they say a few days, well, forget about it. If you call them in the morning, they'll call you back at 3:55 and if you don't pick up the voicemail is a simple "sorry i missed you, I'm leaving in 5 minutes so give me a call tomorrow." You need to show up at the branch and surprise them to get anything done. But again, unfortunately if you do, their approach to customer service is essentially "why are you here, nobody really cares". Aside from the poor customer service, the work they've done for me is riddled with mistakes. It's all verbal and over the phone, nothing in writing. When you tell them they've made a mistake they say it's your fault. An example of this is when converting a HELOC to a mortgage. They offered me a rate, I asked them to see if they could do better and they said they'd respond within a couple of days. Nothing for a week, I show up at the branch and they say "oh, sorry, yeah we can't do better and your old rate is no longer available either. That was a really good rate, you screwed up and should have taken that." That's an exact quote from the branch manager. If you ask simply why you have to show up to the branch to even find that out, it's back to the customer service mentality of "why are you here, nobody really cares". Anyways, like I said, you can't expect much at any branch. But at least find a place better than this one.
• ES

  E S

  Oct 11, 2024
  1.0
  I used to think another bank took the cake as the worst in Toronto, but this branch is really giving them a run for their money. Awful experience time after time. The staff is consistently incompetent, with no sense of urgency or knowledge of how to solve even the simplest issues. From poor communication to endless wait times, it’s clear I’m not the only one who feels this way – just look at the growing number of negative reviews. Truly a contender for the top spot in worst banking experiences in the city.
• JE

  Jon Edgeley

  Jan 15, 2019
  5.0
  Everyone is always nice at this branch. Even if some of the tellers transfer to another branch, the new tellers are extremely friendly and knowledgeable as well. This location also just renovated their branch and it looks a lot more modern than before. Very happy with this branch, thanks!
• HA

  hsc asn

  Mar 16, 2018
  5.0
  Amazing staff, they are very helpful and friendly. 10/10
• PP

  Politi Paul

  Oct 15, 2017
  1.0
  This bank is so slow that the ice in the north poll will welt before you can get any service. WORST bank ever. Never have hot coffee no milk ether 0 STAR bad bank

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