TD Canada Trust Branch and ATM

Reviews

• KL

  Keda Lewis

  Nov 4, 2025
  1.0
  Finally closed my account after repeated poor experiences with this branch. I really tried to avoid this place or smile with staff but it never gets any better. From my first visit, the frontline staff were unprofessional, and today confirmed my decision. When I told the teller I wanted to close my account due to poor service and high fees, the manager repeatedly intervened unnecessarily, creating an uncomfortable scene. I also noticed a clear difference in how other (non-ethnic) customers were treated with kindness and patience. The manger didn’t ask repeatedly if the other teller needed help when dealing with a longer conversation and situation. This branch needs serious training on customer service and bias awareness. My only wish is that I walked a few doors down to RBC when looking to open an account a year ago. The teller today around 3 pm (November 4th) was just annoyed that I wasn’t going to listen to more excuses and they never accepted help from that manager each time they asked showing this was not a situation that couldn’t be handled by teller.
• JP

  Jennifer Purves

  Oct 7, 2025
  1.0
  Poor customer service. The workers there are rude and have a sense of entitlement. Two of the three servers were down. Instead of explaining this the 2 employees doing nothing did not vocalize this or think to put up a sign tp apologize for the inconvenience of for the line.
• LP

  LOVE PEACE

  Jul 31, 2025
  5.0
  The best location and customer service!
• FH

  Fathima Hamna

  May 31, 2025
  1.0
  to deposit my monthly pay cheque at the TD branch located at 846 Eglinton Avenue West—just two buildings away from my workplace, and the branch I use regularly for banking after work. To my surprise, the teller informed me that they could only release $2,000 of my cheque and would be placing a hold on the remaining balance. When I asked why, the branch supervisor (who appeared to be in charge) told me that because I have been receiving e-transfers over the past few months, I needed to make three cheque deposits before the full amount could be released. I was puzzled by this explanation, since I had deposited a pay cheque at the same branch just last month and received the entire amount immediately. When I pointed this out, the supervisor responded vaguely, insisting that she would get into trouble if she released the full funds and that she was “trying to help me.” With only $2,000 available, I was unable to cover my rent, utilities, and groceries. Frustrated, I took my cheques to my home branch on Brimley Road. There, a customer-service representative reviewed my transaction history and confirmed that everything was in good standing. She deposited my pay cheque and released the entire balance without hesitation, which I greatly appreciated. I am very disappointed by the inconsistent hold policy at the Eglinton Avenue West branch. I rely on timely access to my funds for essential expenses, and this delay caused significant stress. From one branch to another branch, I had to rush. I would appreciate clarification on why different branches apply different procedures to deposits from the same account and would like assurance that future pay-cheque deposits will not be subject to arbitrary holds.
• ND

  Nataliya Dmytriyeva

  May 1, 2025
  5.0
  The best;) experienced, friendly, knowledgeable personnel. Great service every time

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