TD Canada Trust Branch and ATM

Reviews

• MJ

  mj jacques

  Oct 11, 2025
  1.0
  I've been with TD for over 2 decades. Id give 0 stars if I could Im in the process of closing all my TD accounts and moving to another bank due to a narcissistic bully manager. Someone called in that their card was lost, somehow my card which was in my pocket, got shut down. I called in and was told to go to a branch, they'd set me up with a card immediately. I went to the Roncey branch as it's closest, the teller was great and was about to set me up with a card, but my mistake was asking why my card was closed. It wasn't fraud, just an error really But the manager he called over took it upon herself to treat me like a criminal. I've been treated like that at my bank before, by her, but no one else ever. Inconsistencies.... because I couldn't remember which branch I opened this account at 20+ years ago? I recited my sin, had my pin codes, showed my id, knew where my sdb was, and on and on.... yet she chose to bully me and deny me access to my account. Took me less than five minutes at the bloor runnymede branch, for a competent teller and manager, to set me up with a new card and, they treated me civilly, politely and professionally. I cannot reward such reprehensible behaviour. Shes done this before, will continue to, and quite honestly the branch allows it, she should be fired for her behaviour, but she's done it for so long, it is accepted. People quit bad managers, we also quit bad bank managers. Good riddance.
• HC

  Holly Caverly

  Aug 28, 2025
  5.0
  This is the best bank experience I’ve ever had. I LOATHE the bank and honestly TD bank has screwed me before but this branch is lovely. In and out with no issues, helpful relaxed staff. Thank you!!
• JJ

  Jeff

  Jul 2, 2025
  1.0
  Understaffed. 30 minute wait.
• MB

  Mackenzie Beaulieu

  Aug 7, 2024
  1.0
  10 people working and visibly ignoring me while I am needing assistance. Terrible customer service people have things to do. Will be taking my money to another bank simply because of it.
• WA

  Wendy A

  Jul 20, 2018
  1.0
  Ugh! What a horribly frustrating branch. It seems there is hardly ever more than two tellers working, and thus the lines to see a teller are chronically miles long, but all the while, a bunch of employees are wondering around aimlessly. They now seem to employ only annoying millennials with big attitudes, and very little knowledge of banking or the english language. Do yourselft a favour and find another branch to deal with!!

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