TD Canada Trust Branch and ATM

Reviews

• RS

  R S.S

  Oct 4, 2025
  1.0
  My account is set up for do not offer any sale, I am disappointed evertime staff offer some thing either staff is not respecting my choice or manager is expecting sales from staff.
• CH

  Cristal Hines

  Sep 29, 2025
  1.0
  I had the most disgusting and racist experience at this TD branch. I came in to submit a wire transfer for my business. I have gone to my own branch multiple times and have never been asked for two pieces of ID when signing into my business account. At this branch I was asked for two pieces of ID, which I assumed was because of the wire I was sending. I presented my driver’s license and was told that my health card was not accepted. Before I could even provide another form of identification, the customer service representative, Luna, asked me, “Do you have a PR card?” This was incredibly inappropriate and offensive. To assume that because I am Black I must not be a Canadian citizen is disgusting. I called her out on this immediately and asked why she would assume I had a PR card. She became visibly flushed, which tells me that even she knew how wrong and inappropriate her comment was. The experience continued to get worse. Luna and her manager, Antonet, were completely unhelpful. They continued to ask me questions about my wire transfer because their system said that some of the names listed were “too long.” They looked at me as if I was the one who should know how to resolve it. I explained repeatedly that this was the information provided by my manufacturer, and that I had already confirmed everything by phone the day before. In fact, the person I spoke to placed a note on my account to ensure my transaction would go smoothly since I am extremely busy and cannot waste time on repeated visits. Despite this, I stood in the branch for over 45 minutes with no resolution. Antonet’s behavior was unprofessional and unpolished. While I was waiting, another customer came to ask if he could cut the line because he had been there earlier and left. At first, Antonet said it was inappropriate to allow him to cut ahead of others, but eventually she allowed it anyway, despite other customers waiting. Later, she came to Luna and essentially told her to hurry up because other customers needed to send wires, completely dismissing the fact that I had already been waiting close to an hour and was visibly frustrated. When Antonet finally attempted to assist, she made an appalling and racist comment to Luna, saying, “You should know more than this seeing how you are Chinese.” This experience was disgusting, inappropriate, and unacceptable. I was subjected to racism, disrespect, and blatant unprofessionalism. I am now reconsidering doing any kind of business with TD at all. In fact, I have already booked a consultation with another bank to explore moving my accounts because I refuse to tolerate being treated in this manner.
• KJ

  Kamal janani

  Sep 8, 2025
  1.0
  Terrible branch.went there to open a new bank account,After wating for about 10 minutes the teller told us to come back next day.Would not go there for any banking needs.stay away if you can.
• AB

  Al B.

  Aug 14, 2025
  5.0
  I was at the the bank today and must say that the customer service was just great.

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