TD Canada Trust Branch and ATM

Reviews

• SS

  Sam S.

  Jan 3, 2026
  5.0
  I was very pleased with their service. Luca and Sheri were super helpful and patient. Thank You!
• PZ

  Paul Z.

  Dec 15, 2025
  1.0
  Poor customer service 20 years ago, poor customer service still. Chronically understaffed. Even with a pre-arranged appointment time, I was kept waiting 45 minutes for my appointment, just to be told that the person I was booked to see was now working as a teller behind the counter and was no longer available. When I asked why I wasn’t informed in advance so as not to have my time wasted, I was met with a shrug. I have rarely seen such indifference with respect to this branch’s level of customer service.
• DD

  Daniel

  Dec 15, 2025
  1.0
  If a single teller can only assist one customer every 20 minutes, that is a clear indication of inadequate staffing. This issue is only compounded by the fact that, despite the branch being open for hours, only two tellers are working out of eight available teller stations. The current in branch service model is unacceptable and demonstrates a lack of concern for customers who take the time to come in person. Waiting upwards of an hour for a simple transaction is unreasonable by any standard. TD needs to allocate appropriate staffing levels and make proper use of available resources to meet basic service expectations.
• LA

  Laila Agaev

  Dec 1, 2025
  2.0
  The tellers are usually extremely slow and very often newbies confused about how to do things, even how to take out cash. I've been going here for years and I've never seen the same teller twice.
• QN

  Q N

  Nov 17, 2025
  5.0
  Elena was extremely helpful and professional. She explained everything clearly, was very patient, and made the whole process smooth and easy. I really appreciate her excellent service!

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