TD Canada Trust Branch and ATM

Reviews

• RM

  Ripley899 Mcloud

  Aug 29, 2025
  5.0
  We have been banking here for 33 years and always had great service. We had a complicated problem with our business account yesterday and no one could help us on line, after several attempts. After going into the branch, I would like to personally thank Taz at this location for going above and beyond with pleasant service and more importantly the competence to sort this out this complicated situation for us. Thank you so much.
• JS

  jaideep singh

  Aug 28, 2025
  5.0
  Always a good experience here. The manager is helpful and resolves questions quickly
• RT

  Rob Torry

  Jun 12, 2025
  1.0
  I 100% believe that TD is currently dealing with a hack, online options have been removed under the guise of "maintenance" Call center calls are repeatedly disconnected, branches are overwhelmed with confused and angry customers.
• GM

  Glorious Cars by Me

  Mar 31, 2021
  1.0
  Worst customer service ever! Beware of rude, lazy and unethical staff! I tried twice to set up an appointment with TD Streetsville Branch by calling "mortgage specialist" and leaving both times voice message. After not getting reply by this lady, I called TD front desk to schedule an appointment with anyone for that matter. After receiving the appointment and coming in, the "mortgage specialist" went to the branch manager to ask if she could receive us into the office (me and my Mom). After she got the green light from the manager, she was upset by the fact that she had to take the appointment, she started to treat us very despicable. She started to wright down numbers on her paper not related to what we have told her and what she already has in the TD system (my Mom and I are older clients and every detail of our history.... is in the TD system already!) After the conversation prolonged both my Mom and I felt and sensed the frustrated TD employee an no interest from her to work with us, so we stood up and left. Couple minutes later I called up the branch manager to tell her about the incident. To my surprise and NOT! From the very beginning the branch manager started to be offensive, defending the "mortgage specialist" without even being with us in the room, without even knowing what was going on and how her staff member behaved. "Branch manager" if that was the branch manager did not want to apologize for the inconvenience nor was she willing to hear out her staff member what happened and why! If the Branch Manager finished any management school at all, she would know how to talk to people, how to calm the situation and at least hear what I have to say. That showed me how the Streetsville TD branch structure from top down is! The fish really stinks from the head! When I read other reviews here below mine, I am apparently not the only one having this terrible experience! Please beware! Don't let them treat you this way!

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