TD Canada Trust Branch and ATM

Reviews

• LV

  love virk

  6 days ago
  1.0
  Worst service i
• AP

  Abubakar Pasha

  Nov 26, 2025
  2.0
  A deeply disappointing experience at TD Bank has compelled me to voice my concerns on behalf of my 73-year-old mother, who has been a loyal customer for more than 23 years. She does not speak English, and for the past three years I have consistently assisted her by translating during banking interactions. Some tellers recognize her situation and allow me to support her, yet others treat her with rudeness and inflexibility, leaving her confused, distressed, and humiliated. I fully understand and appreciate the importance of security protocols and fraud prevention for seniors, but there must be a humane balance. I am currently deployed overseas with the military and cannot always be by her side. When she clearly informs staff that she does not speak English, and when her long history with the branch is well-known, there is no justification for denying her basic assistance. The inconsistency is unreasonable, on some days translation is allowed without issue, and on others she is abruptly refused. How is an elderly woman supposed to navigate her finances under such unpredictable treatment? A bank that prides itself on customer care should be able to offer meaningful solutions instead of excuses. Hiring translators, providing language-access services, or implementing a consistent protocol for seniors with language barriers would demonstrate dignity and respect. My mother deserves better, and so do other elderly clients who rely on compassion, not confrontation. After more than two decades of loyalty, she should not be made to feel like an inconvenience. TD Bank needs to do better. I don't think you deserve one ⭐️⭐️.
• MC

  Merissa Coote

  Nov 17, 2025
  1.0
  Waste of a bank. Can’t even cash government cheques. Went into the branch to get my tax rebate cashed, they informed me they couldn’t do it in branch because of the date but to do it via my online banking? Government cheques do not stale date, there was no reason for this. Even service Ontario told me it was fine to be cashed and I didn’t need a re issued one. And even if they did stale date u shouldn’t be recommending it be done through online banking either? Unless you are just asking for your customers to get charge backs if something really was wrong. Thank god I bank with meridian as well as they have always been great with helping when you ALWAYS fall short. They had no issue cashing the cheque and even expressed how I’m not the only person to have this issue with your bank. After this I will be moving all my banking away from you guys to meridian. I shouldn’t have to bounce through hoops to get my GOVERNMENT cheques cashed.
• TS

  Tristan Smith

  Aug 3, 2025
  1.0
  Horrible bank, cards never work and are never accurate. Go anywhere else
• ST

  Sonya Tofalo

  Jul 17, 2025
  1.0
  Honestly I bank at TD for work, and all the TDs in St. Catharines are awful. Constantly being reminded why I Ont bank with them personally. The only branch we get consistent, efficient customer service is in Virgil.

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