From a variety of Chequing & Savings accounts, Credit Cards, Mortgages, Loans and Lines of Credit to Retirement Planning, TD Canada Trust has all your Personal and Business Banking needs covered.
Had a terrible experience recently with the "Customer Experience Manager" of this branch, Kim Sandvik. From the very beginning of our interaction, you could tell she just didn't like the way that I look because of my tattoos. She was rude, condescending, and lied to me about over riding a cheque from my insurance company that was going towards a new vehicle. After spending 3-4 hours of my time wasted on the phone with supervisors and having them email the branch to tell Kim to take the hold off, she refused to do so and called me today to be rude to me once again, telling me she doesn't mind if I leave TD as a customer of 20 years - I cannot believe that someone as rude as this is the face of your branch, take a look at your google reviews and re-evaluate her position as a manager.
NG
Northern Guy
Aug 21, 2025
1.0
This is, by far, the WORST bank we have had to deal with.
We had to deal with multiple banks in handling some business.
Every other bank had appts within a week, this branch had the earliest appt at a month out.
This bank had the most unprofessional, lazy people imaginable. From appts being cancelled, employees showing up late for appts, and having TD Customer Service head office tell us on the phone that literally everything that the gentleman working at the branch told us in the meeting was incorrect. Every single thing!!!
Either the staff here needs to be retrained or fired.
You can certainly tell the staff doesn't want to be here...you feel it as soon as you walk in.
We are now moving all of our money and investments from this bank to one of our others.
This branch is an absolutely embarrassment!!!!!
HG
Heather Gee
Aug 6, 2025
1.0
Waited for 45 minutes in line. This has happened everytime in the last few visits. The managers have no customer service skills. They only schedule one person to help all the people in line. Walk like turtles. Unbelievable how sad TD banks are with clients
MJ
Mark Jean
Jun 27, 2025
1.0
Horrible experience. This place has gone down hill since Tanner the new managers arrival.
He really gives TD a black eye with his personality. I spoke with my pocketbook and too a large deal elsewhere and will move all future business away from td due to his incompetence.
Stay away
Frequently Asked Questions About TD Canada Trust Branch and ATM
What banking services does TD Canada Trust Branch and ATM at 421 Bay St offer?
TD Canada Trust offers a variety of Chequing & Savings accounts, Credit Cards, Mortgages, Loans, Lines of Credit, and Retirement Planning for both Personal and Business Banking needs.
What are the operating hours of TD Canada Trust Branch and ATM in Sault Ste Marie?
The branch is open Monday to Friday from 9:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
How can I schedule an appointment at TD Canada Trust Branch and ATM?
You can schedule an appointment online through their booking links available on their website or through the TD Canada app.
Does the TD Canada Trust Branch and ATM provide drive-through banking services?
No, this branch does not have a drive-through service.
What is the contact number and fax number for TD Canada Trust Branch and ATM?
The main phone number is +1 705-254-6424 and the fax number is +1 705-254-7441.
What language services are available at TD Canada Trust Branch and ATM in Sault Ste Marie?
Services are available in English.
Which nearby bank credit unions can I visit near TD Canada Trust Branch and ATM?
Nearby bank credit unions include Susan Yurechuk - TD Financial Planner, TD Bank, and BMO Private Wealth, offering additional financial and investment services.
Can I find healthcare-related services near the TD Canada Trust Branch in Sault Ste Marie?
Yes, nearby healthcare services include Dr. Detert Thomas Dentistry, Station Tower Optometry, Dr. Kara Paat for chiropractic and mental health, and Elgin Integral Health Centre.
Are there dining options close to TD Canada Trust Branch and ATM?
Yes, Subway, a fast food sandwich restaurant, is located nearby for convenient dining options.
What are some notable nearby places that I might want to visit before or after my banking at TD Canada Trust?
You might enjoy visiting Lake Superior for its scenic views, or explore local services like Algoma Community Care Access Centre for health care, and the Salvation Army Sault Ste Marie for community services.