TD Canada Trust Branch and ATM

Reviews

• ZX

  Zoe Xu

  Dec 24, 2025
  5.0
  Today I visited the branch to make an international transfer and had a wonderful experience with Raj Bansi. I originally went in person because I wasn’t able to successfully complete the international transfer using the bank’s mobile app before. Raj kindly explained that the transfer could actually be done through the app and that it would save a $50 fee. Even though I told him I had tried before and it didn’t work, he was incredibly patient and walked me through the entire process step by step on my phone. He took his time, explained everything clearly, and made sure I felt comfortable before proceeding. With his help, the transfer went through smoothly, and I also learned how to use the app properly for future transfers. Since international transfers involve a large amount of money, his guidance made me feel very safe and reassured — making a mistake would be very stressful and difficult to fix. This honestly felt like the best Christmas gift I could receive this year: saving $50 and gaining the confidence to use the app on my own. The money is for my own learning and to support my children, which made this experience even more meaningful to me. Thank you, Raj, for your exceptional patience, professionalism, and kindness. This was a smooth and positive experience, and it truly felt like a great start.
• FK

  Fatema Kara

  Sep 18, 2025
  1.0
  Probably the worst experience I've ever had at a TD Branch in the past 15 years banking with them. Teller (Afzal) was extremely rude, cutting off my sentences and not listening to the context of my request - a simple update of my telephone number on my profile. When he asked the supervisor for help, she was also aggressive and snappy, and walked away without solving the issue. It was so bad that I had to leave, drive to another location 10 minutes away (Redstone) - where they happily accommodated my request and solved the issue within 5 minutes. Don't understand how the Tower Hill branch functions with such abrasive staff and a truly hostile environment.
• AH

  Amir Haddadi

  Aug 20, 2017
  1.0
  Worst experience with the branch manager, Kathy, and their service! Their ATM machine took our money without proper deposit or receipt. Immediately reported it to the manager and they said they will contact the ATM service company and fix it. They did not contact for a week. Called several times, went back and asked again. After a few weeks they called me saying there is no overage and that I am not telling the truth. Anyway, after more than a month, involving TD customer care, Police and lawyer, they admitted their mistake and returned our money. My advice: take your money and run away from these thieves.

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