TD Canada Trust Branch and ATM

Reviews

• RK

  Ramona Kenney

  Oct 1, 2025
  1.0
  I've tried twice to speak to someone, the voicemail selections are too numerous to count. Today on my second attempt after waiting 20 minutes after something like 10 selections, entering the 16 digits of my convenience card, then my telephone banking code, I was told they were experiencing technical difficulties and to try again later. I do almost all my banking with TD and am a loyal customer for many years, can someone please respond to me? It's in regard to my mortgage discharge document. Thank you.
• JR

  J rich

  Sep 30, 2025
  1.0
  CHOOSE ANOTHER BANK THESE PPL
• SP

  Saica Pierre-Louis

  Aug 26, 2025
  5.0
  Loved my experience here and a special shout-out to Shannon for her patience, professionalism, and dedication. I arrived just before closing (5:55 pm on a Monday) needing to finalize a wire transfer. Even though the branch was closing at 6 pm, she kindly agreed to help me out and handled everything smoothly. If she treats every customer the way she treated me, she truly deserves a raise!
• NE

  Nourhan Elsayed

  Jul 2, 2025
  1.0
  I was on the phone earlier with my mom, trying to translate for her because the staff were being extremely rude while she was just trying to ask a simple question. I was told the manager is on vacation and that the only Arabic-speaking staff member is unavailable. While I was on the call, I asked a question in English to clarify whether there would be an interpreter for her appointment tomorrow. The staff member responded rudely, saying there won’t be an interpreter unless one is requested. I told him that I already had made the request and mentioned that the staff has consistently been rude to my mom, to the point she’s been considering switching providers because she’s made multiple complaints and feels they look down on her for not speaking English. He cut me off and told me I couldn’t speak about his staff that way. I told him I’m communicating a serious issue, that both his team and he himself are being disrespectful and that I plan to file a complaint when the actual manager returns. That’s when he claimed to be the manager. I reminded him the manager is currently on vacation and speaks Arabic, which he clearly doesn’t. He then said he’s the assistant manager. I told him, in that case, he should know how to speak to customers more professionally. He kept trying to end the conversation, and honestly, it was unacceptable. This is not how you treat people, especially customers. I’m honestly speechless. It feels like if you don’t speak English or French, they treat you like you don’t deserve basic respect.
• KO

  Kirsten Oursin

  Jun 12, 2025
  1.0
  Horrendous service.

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