TD Canada Trust Branch and ATM

Reviews

• MS

  Mel S

  Oct 18, 2025
  5.0
  I had an excellent experience at this branch with Arman Sonboli. He was extremely knowledgeable, fast, and very polite. His professionalism and helpful attitude made the whole process smooth and enjoyable. I truly appreciated his service.
• AG

  Arman Gouya

  Sep 25, 2025
  5.0
  I was assisted by “Fatma Ece”, what a wonderful person she was. I highly recommend her to anyone who wants to have a top notch experience in this branch.
• AB

  Abbas Babaei

  Sep 5, 2025
  1.0
  I am more than 25 years TD customer, I use this branch because is close to my address , I went there yesterday because of my traveling I needed 100 USD by one usd bill they said its finished ( after half an hour waiting ) I oredered this and they said is ready tommorow and I have my flight in tommorow night I went again there today waiting half an hour again and after waiting front of cash at the end branch manager said sorry come again tomorrow!!!! Any how they don’t care wery well and lots of non experience person on cashier,
• LL

  L

  Jul 28, 2025
  1.0
  More communication would be nice with customers because when tellers walk away (they could at least explain or say “I need to confirm of double check with a colleague “ ) or when other workers insert themselves and start asking questions then get frustrated when you aren’t sure ( I was confused when the lady inserted herself, got frustrated but didn’t clarify she was helping she just started typing ) (to be honest I didn’t like her approach and it made me feel like I was being a “problem”) and when this other worker(Asian lady , highlights ) came over and said “is there a problem” loud and clear (I get she’s helping her coworkers but it makes people who weren’t trying to cause issues/ sensitive very uneasy )it makes customers who are confused (first time at this branch and at a bank by myself ) feel very horrible like we are causing issues when clearer instructions/communicatiom/ nice customer service were what was needed. I also want to mention that the Asian guy teller could use more patience. He was very impatient, harsh and not accommodating to a confused elderly woman. The lack of patience, communication and well overall “customer service “ at this branch really shocked me because it was really intimidating and I felt like crying because the teller lady who just inserted herself and wasn’t happy when I was confused (black lady with braids, her badge said personal advisor on it and she had gold earrings and black eyeliner )was clearly giving mean girl energy. I didn’t like how this interaction today made me feel, it wasn’t very welcoming or understanding at all, BUT I do want to say that Fatima, when I called to give feedback. She was very understanding, apologetic, explained more clearly when I mentioned why I was going to the branch. She is amazing. Fatima thank you because helped me get over the anxiety I had that were caused by the other workers. 5stars to you!! And I hope you have a good day 🫶 But genuinely it’s not that hard to be kind and patient. If you have issues, take a 5 minute break, dont make customers want to cry I can understand and be empathetic with a stressful workplace and having a long day but I can’t excuse how I felt at this branch. I genuinely won’t ever come back because of my experience.
• CB

  Camo Banbano

  Jun 17, 2025
  1.0
  8 people in the front helping 2 people. Expect to wait 30 minutes in line, even if it’s dead empty. UPDATE: I had the displeasure of visiting this branch again today and got what I expected. 9 TD employees scurrying around the service desk only helping two people at a time when many of us were still in line waiting to be helped. When I finally got called up, it took the employee over 20 minutes to do a task which usually takes 2 minutes at other branches. I ended up leaving halfway through and heard who I believed the manager making snarky remarks towards me. It just seems everytime I visit this branch all employees are taking their sweet time and don’t care about customer service.

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