TD Canada Trust Branch and ATM

Reviews

• DH

  Damon Hong

  Oct 30, 2025
  1.0
  Scheduled an appointment at today 3:30pm to open a chequing account And we gtt there at 3:32pm. Then we had been waited for around 5 minute to get someone to ask us if there is any appointment. And I was being told that the advisor that I had appointment with is currently busy on fixing issue.... And we are welcomed to seat for waiting. At 3:47pm we finally saw our advisor first time and was still being told to seat outside to wait for 1 min. We left the branch right at 3:50pm. I don't see the reason why that I booked that appointment... Because appointment priorities are even lower than the people who is waiting in the line. Appointment is telling me the advisor that I need to talk to is Jessica Dong. But I am not sure if I ever talked to Jessica. Not quite sure if the lady who talked to us is Jessica. If that is Jessica, Then it doesn't make any sense, because I saw she was helping the customer who is in the line, I never seen an employee can manage front and back at the same time. And after we left the branch due to 20 minute wait with appointment, we got 10 calls from the branch landline number and for sure I won't pick up all of them, because you should explain what happened that causing me to wait for 20 minute or even longer through any other kind way such as email or text, isn't it? It's not just keep calling the customer without any sense. All in all, please don't go to this branch to do any appointment service because no one cares about you. The branch management is terrible....
• AC

  Andrew Collins

  Oct 27, 2025
  2.0
  Two out of six teller windows are open and there’s a line of people waiting.
• HV

  Hannah Venturina

  Oct 12, 2025
  1.0
  Stella Yoon was really unprofessional when I came in to get an issue resolved with my credit card today.. I had opened up my initial account with her and she was very pleasant then. A year later, my card was blocked due to an issue. When I came in, she was very dismissive and used insensitive language with regard to the issue I had. I kinda felt discriminated against? She didn’t even think to lower her voice when speaking about my issue or think about her use of words. It felt like Stella didn’t want to help me or hear me out at all. I was lucky Nima was assisting me instead, who made me feel more comfortable and was genuine and helpful. I typically don’t leave negative reviews, but coming in and being treated that was left such a sour taste in my mouth that I am considering transferring to a different bank. Please do better. I’m disappointed with how you treat your clients.
• BR

  beny ram

  Oct 7, 2025
  1.0
  One of the worst banking experiences I’ve ever had. I visited this TD Bank location right before closing, fully aware that I needed a check deposited and verified quickly because it was time-sensitive. Despite me arriving about 20 minutes before closing and explaining the urgency, the teller and the teller manager wasted my time by circling around, talking to each other, and delaying the process until it was almost closing time. Even though I had deposited the same check at another branch before, they insisted on additional verification at the last minute, which ended up causing me to miss a payment deadline and incur a penalty on my insurance. I found the service here extremely unprofessional and unhelpful. If you have time-sensitive banking needs, I strongly suggest choosing a different branch.
• EU

  Erika U

  Oct 3, 2025
  5.0
  I wanted to deposit some cash into my acct and for some reason i could not. I had promised myself not to set foot in that branch again but I had to only to be pleasantly surprised. Michael and Celle helped me with the deposit and resetting of my pin in a friendly, welcoming and very efficient manner. I am changing my 1 star to 5. I am still trying to recover from the shock :) PREVIOUS EXPERIENCE I wanted to wdr 40$ from my account. 2 of the 3 abm machines said I should contact my branch. I went inside to inquire. The csr Vivian must have been new. She had a piece of paper in front of her with instructions to follow for the transactions. She did not listen to me at all as she was too busy with her paper. All I wanted was: 1)To check if my card was compromised and blocked. 2)To wdr 40$ 3)To check if 40$ came out of account although abms gave me no money 4) Reset my online banking password. It took her forever to complete. I was asking questions like "Did money come from my account or not" She was responding only after I asked a couple of times the same question. And she said "Yes" 10 seconds later "Yes, no money came from your account " What does this sentence mean? Then I told her I forgot my online banking password and would like to reset it. She said I can go home and easily register online myself. I said I want yo reset it and for that she needs to give me a temporary password. Only then did she issue the temporary password in another 4 minutes. But what was even more annoying was that there were 2 managers there a man and a woman. I worked for TD a long time ago as both FSR and FA at the branch. Our managers always told us to smile and acknowledge the customer even while helping a colleague. But the man just stared at my face with no human emotion, smile or acknowledgement of my presence as if he was a different specie or a brick in the wall. Vivian called the woman for help and when she finally deigned to come, her reaction was almost the same but she did not even look at my face. Where is the customer service TD used to be so proud of? Green chair means NOTHING when staff do not even acknowledge customers. I recommend TD give their new alien hires some training on how to display and mimic human emotions.

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