TD Canada Trust Branch and ATM

Reviews

• YS

  Yuri Shes

  Nov 7, 2025
  1.0
  This review is both for the TD branch at Yonge St & Finch Ave (2 stars), and TD Direct Investing (1 star). So 1 star average. My relative wanted to open a TFSA trading account at TD Direct Investing (DI), and to give trading authorization to me. We went to the Yonge & Finch TD branch on October 18, 2025, meeting Senior Personal Banker Amar. Amar filled the forms and sent them to TD DI. A week later, we called several times TD DI to find out that no account was opened. My relative visited the branch three more times, and TD worker discovered that the application was incomplete, and so it was rejected. Amar was not informed by DI stuff. We informed Amar, went the fifth time to TD, signed the missing document. Unlike in the previous attempts to communicate with Amar by emails or leaving phone messages, to which he did not reply, this time he replied, since this time HE needed information from us. Eventually the account was activated on 4 November 2025. Amar also sent a transfer form to another financial institution without waiting when the account is opened. The cheque was sent on October 20. We were just lucky that Canada Post was on strike, so that it took more than two weeks for the cheque to arrive. If the cheque arrived earlier, when the account was not opened, it would be sent back and deposited back to the TFSA account, which would be a overcontribution, and then CRA steps in. That would bring us lots of troubles. Sending such a request WITHOUT opening an account first was a mistake. On the first visit for signing documents, Amar did not provide us copies of the signed documents himself. It is only after our request he made these copies, which turned out to be critical to find what went wrong with the application. But the saga did not end. The relative called TD DI about the authorization. The support person could see the authorization application, but in order to activate it, we have to go to the branch and ask them to call TD DI. We went to TD the sixth time, asked for this service the teller. The teller verified my client card, checked driver’s license, and still not been satisfied asked for a passport. Eventually, passed us to Amar on the pretext that TD DI does not have authorization application. Which is a strange excuse since DI’s support assured us it is there. The next day we went to the branch the seventh time. Amar called DI, we spent forty minutes on the phone, achieving nothing. The next day DI support called, and after verification I was given ID and password OVER THE PHONE, WITHOUT visiting the branch (why emphasis, will become clear later). However, when the next day, on Nov. 7, I tried to do a trade, the application requested a trading password, of which nobody ever told us. We called support and asked for a trading password. The support said that we have to go to the branch to obtain it, or send driver’s license and our photos. Note that the day before I was given ID and login password for the account OVER THE PHONE, without sending documents and photos. So, my relative went to the branch eighth time and was given a trading password. However, it expired. So, the relative went to the branch NINTH time with a computer. Eventually, this the simplest issue was resolved (with efforts and time hundred times exceeding any reasonable amount). We terribly regret of our decision to open a trading account with TD DI, which brought us so many inconveniences, lots of stress and worries, forced us making tens of prolonged stressful phone calls, spending enormous amount of efforts and time to complete this simple task. Inhuman - that’s the most kind word for how TD DI conducted its business with us, while abuse and humiliation are the most adequate words. As in many governments “national security” serves as a tool for power abuses, the TD's umbrella of “security” de-facto gives the stuff free hand to abuse people and to cover their incompetence. All in the name of "security", while in fact tramping down the last remnants of dignity and respect for human being left in this once civilized country.
• CS

  Crsk Shol

  Nov 3, 2025
  5.0
  Huge thanks to Mr. Jaesoolee for the awesome service! He’s incredibly knowledgeable about financial matters and took the time to walk me through every step. I was able to discuss some tricky parts of the process with him, and his advice was super helpful. Really appreciate his support
• EY

  Eugene Y

  Nov 3, 2025
  1.0
  토론토 중에 가장 최악의 은행ㅠㅠ 어눌하게 한국어하는 직원은 (뽀글뽀글 펌) 2년 전에 쓰던 계좌를 못찾는다고 새 계좌 개설을 권유받았다. (20,000 달러 잃었음) 다른 은행에 문의하니 이름,휴대폰 번호로 찾을 수 있다고 함. 50대로 보이는 Jay 남자 직원은 너무 불친절하고 무례하다. 그는 실수가 너무 많아 은행에서 계속 시간낭비하게 했다. 그와 일처리를 하면 줄을 다시 서야한다. 그가 실수한 일을 다른 사람이 다시 처리해야하기 때문에.ㅠㅠ 또한 Jay 본인이 할 일을 전 직원이 못한거라 탓하지말아요. 다른 직원들은 다 잘해요.
• HV

  Houman Vahedi

  Oct 18, 2025
  1.0
  The advisor at TD Bank didn’t help us. We also talked about selling metals, but he had no training or knowledge about it. We waited for 30 minutes, and then he said we needed an appointment. However, TD Precious Metals clearly states that no appointment is required to sell. The person who didn’t help us was named J. Tall and thin. I’m not pleased at all and don’t plan to come back to this branch.
• KK

  Kevin

  Oct 9, 2025
  5.0
  I had an appointment with Jae Soo Lee yesterday and was extremely impressed. He is a highly knowledgeable and professional financial advisor who genuinely listens to my needs. During the appointment, he clearly explained how to open an account and apply for a credit card, and made the promotions easy to understand. He also shared useful financial tips, which made the whole process smooth and stress-free.

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