TD Canada Trust Branch and ATM

Reviews

• WL

  wing hong lam

  Nov 12, 2025
  1.0
  I am shocked by the service at this branch (220 Commerce Valley Dr W). I came in at 17:40 (5:40 PM) to activate my card and mobile banking and was told I needed 2 pieces of ID. Fair enough. I returned the same day at 17:55 (5:55 PM), with the correct ID. The branch was still open and I was allowed in. The two young Chinese women at the counter refused to help me, stating it was "too late." This was 5 minutes before the posted 6:00 PM closing time. It's clear the staff was more interested in getting off the job quicker than in servicing customers until the branch actually closes. If this branch stops serving customers at 5:55 PM, they should update their hours or lock the door. To be allowed to enter, wait, and then be dismissed is completely disrespectful of a customer's time, especially after making two trips. To make things worse, I tried calling TD to complain, and they told me I have to activate my profile first—the very thing this branch refused to help me with. What a broken system. I will not be returning to this branch.
• HC

  Hsin-Ting Chiu

  Oct 9, 2025
  5.0
  Thanks for Jessica Chen. She helped me a lot with a credit card.
• TT

  T

  Oct 6, 2025
  5.0
  the guys at the front counter are always nice and efficient which i appreciate as I used to come to this location 2-3 times a week to make deposits for the company I worked for. They always get me the receipts and things I need quickly compared to the TD bank at Hillcrest Mall
• GU

  Google User

  Sep 9, 2025
  1.0
  Yesterday I booked an appointment through direct investment telephone agent to open a joint investment account at 4PM at this branch. Unfortunately, the experience was very disappointing. From the moment we met the Personal Banker, it was obvious she was unhappy to see us. You read it right, unhappy! Her attitude came across as rude and unprofessional. She complained something around the investment team had left the branch and that she has to do the work for them. When we asked basic questions, she grew impatient and even said she knows nothing. Not what you’d expect from someone in her position. After nearly 40 minutes, we finally signed the application digitally, only to be told the submission failed. We tried again, and it failed once more. The whole process was frustrating and left us very disappointed.
• JO

  Jag Obhan

  Jul 3, 2025
  5.0
  Donna Clevett was great and was really helpful. I will be coming again to TD branch

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