TD Canada Trust Branch and ATM

Reviews

• MO

  Michelle Otoo

  Sep 17, 2025
  1.0
  I had such a mixed experience with this branch for many years but kept giving them chances. Unfortunately, once my advisor Christine was promoted, all professionalism and customer care left along with her. This bank has left me stranded in another country with no communication or help on how to access my funds. They've made many empty promises to help and provide updates yet ignore all calls and emails. The branch manager, Jack, as mentioned by other reviewers, was not helpful at all even though the issue was initiated by his employees. Such a disappointment but will now have to begin the process of removing my ties to this branch and TD overall. I don't wish what I've experienced here on anyone.
• KS

  Katia Sinchenko

  Aug 23, 2025
  1.0
  Was coming to pick my card for a month, every week. They told me it wasn’t ready yet up until the day I was said it was sent back because I didn’t pick it up
• LC

  L C

  Jul 4, 2025
  1.0
  Have been using TD and this branch for years… Unfortunately, it’s no longer the same. The staff are incompetent and unprofessional. It’s definitely gone downhill. I highly recommend you take your service and your money elsewhere.
• TA

  Trevor Alkins

  Mar 15, 2023
  2.0
  TD, as a rule, has had awful customer service in the past couple of years. Shockingly terrible! With that in mind I have dealt with a star at the Farm Boy branch in Kanata. Her name is Christine Brown and she provides amazing service. Take note TD, you have lost most of our business in the past months and she has saved you from losing all our business, at least for the short term.
• TF

  Team Frid

  Sep 24, 2018
  1.0
  I’ve been a client of TD since I was 13 years old (I’m 30 now). I have opened up numerous personal and corporate accounts and have dealt with TD through former jobs as well. TD has repeatedly screwed up almost every single time I’ve approached them for help, but this last time takes the cake. I deposited a certified, draft cheque in this branch’s drive-thru location. It was written out to me under my name, and I’m the director of my corporation so depositing cheque with my name isn’t an issue. However, the draft cheque, which is considered cash, was rejected days after depositing it with no reason or notice. I went into the branch and they said that the machine couldn’t deposit it because it was made out in my name (literally I’ve done this a dozen times before so it shouldn’t have been an issue). Here’s the problem. TD hasn’t returned the cheque to me. It has been THREE WEEKS. I’m a small business owner and TD can’t trace where this cheque has gone, which means I’m out of pocket $5,000. This is the last straw. I’ll be shutting all my accounts down with TD and I’ve escalated this issue repeatedly. Because it was a certified cheque, I can’t ask the client to give me another one. TD has the worst customer service I’ve experienced outside of McDonalds and absolutely no accountability to their customers. This branch in particular had been infinitely frustrating and doesn’t seem to understand the gravity of it’s lack of response.

Frequently Asked Questions About TD Canada Trust Branch and ATM