TD Canada Trust Branch and ATM

Reviews

• DT

  Deniz Tasan

  Oct 18, 2025
  1.0
  I had an appointment scheduled for October 18 at 2 PM. I work Saturdays, but I made arrangements and got permission from work just to be there on time. When I arrived, I was told there was no record of my appointment in their system. No explanation, no accountability – just a complete waste of my time. Totally unprofessional. If you value your time, don’t count on them to be organized or reliable..
• RM

  Rajul Mistry

  Oct 16, 2025
  1.0
  I went in to the Kanata. Centrum bank branch/location today 16th Oct at around 5 pm looking to purchase precious metal coin for Diwali. The teller was friendly but she had to ask the 2 ladies at the back about the Diwali coins. These 2 (white) ladies in their business suit started talking rudely to me and shrugging shoulders and said they never carried these special coins and that I should have ordered online. Their tone was rude and borderline insulting. They clearly didn’t care about client care even though it seemed they both were managers. Hate to say but Maybe due to color of my skin!! No wonder TD rating is so low. And side note, I have been buying Diwali coins at this branch location for many years.Maybe they stopped carrying it. But doesn’t mean you can be rude to clients
• BT

  Brigette Trohon

  Oct 10, 2025
  1.0
  I am deeply offended by one of your tellers. He did not know what a legal guardian is. I have been my mother's legal guardian for over 5 years now as she is completely incapable of handling her affairs. Not only did your teller lock me out of my mother's 2 accounts but insulted me by insinuating that I am some sort of criminal that would steal her money. Truth be told I have been paying some of her bills out of my own personal account. Every year I contribute $3000 - $4000 thousands of my own money to pay towards her bills. I also have significant assets and investments at TD bank, and I am tempted to pull everything out of TD. I am considering transferring to one of my two other banks that I have accounts with. I'm sure that BMO or CIBC would be more than happy to have additional business from me.
• LW

  Lori W

  Aug 28, 2025
  1.0
  Banked at this branch for years and witnessed terrible deterioration of its client services. Several advisors I recently dealt with were incompetent and ignorant, couldn't even get a new account set up in the system properly. The staff at the counter are usually friendly but the floor manager (a young lady) is arrogant and lack of sound judgement /common sense. Getting assistance such as resetting a password could be a very unpleasant and annoying experience. As a long-time customer, I don't feel respected or valued as before. I am not sure if it's a problem with just this branch or TD in general. I DO NOT RECOMMEND.
• GD

  G D

  Jul 30, 2025
  1.0
  This branch should replace its manager. They simply don’t know how to complete a wire transfer. Careless and arrogant when follow up was done. Same mistake thrice in 5 months only reflects TD care more for staff than its customers.

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