TD Canada Trust Branch and ATM

Reviews

• SM

  Sanyam Mehta

  6 days ago
  1.0
  The guy with the last name hassain, working at the front desk was too rude. I stood in line for almost 2 hrs then i got my number and he was too uncooperative, he told me to show two ids and i showed him my license which i believe is enough for an id but he told me to show the passport too but i didn’t have it because i was not informed earlier so, he didn’t even ask or informed his supervisor once and told me to go. Very disappointed with TD that they hire these kind of people. I will close my account from them now.
• FF

  F60

  Nov 14, 2025
  1.0
  Hands down the worst experience I’ve ever had at any bank in last 13 years made even worse by the disgustingly disrespectful way they treated a fellow TD employee. I walked into this branch to simply verify my ID for an account I opened online. Apparently that was treated like a crime. The front desk, the teller Raghav and the front manager all that I dealt with immediately questioned why I opened it online instead of in-branch, then told me the system showed a duplicate profile with an old address. Fine — I had no issue with that and handed over my driver’s license. That was the start of 2.5 hours of pure incompetence and disrespect. Raghav spent 30 minutes walking around with my ID, showing it to his frontline manager, then told me to go home and get my passport. I wasted an hour doing that, came back, and instead of helping me, he passed me to another teller… who passed me to someone else. No one knew what they were doing. They held onto both my passport and driver’s license for an hour and a half like it was normal, while treating me like a fraud risk even though I showed my passport, my TD offer letter, and cash to deposit into MY OWN new account. The most insulting part? Both the teller and the front-line manager said I “look skinnier” than my photo ID, so they weren’t sure it was me. Apparently looking slimmer gives them permission to treat someone like a criminal. Instead of using basic common sense, they dragged everything out, made baseless assumptions, and showed zero respect or professionalism. It was mental harassment, plain and simple. I tried to escalate to the branch manager (Adil), but the hostile attitude of the frontline manager told me exactly what kind of culture exists at this branch. I had to leave because my niece was home alone and I had work the next day — the day I start with TD, the branch made sure I have the most frightening experience before the start. I’ve already raised this with centralized TD departments because this was beyond unacceptable. No customer deserves this treatment — especially not someone who was joining TD the next day. I will never set foot in this branch again. Disgusting service, zero common sense, and a complete failure of basic customer etiquette.
• GG

  Gundeep

  Oct 15, 2025
  1.0
  Slow, slow, did I mention slow? Wait times not uncommon to be 35+ minutes to be able to see an advisor or teller. Customer service below par but normal for Brampton.
• SG

  Sanjot Gosal

  Oct 8, 2025
  1.0
  The employees of this bank will inspire you, to change banks ASAP. The manager Jaspreet Thind is rude and unhelpful. She would rather stare at a blank computer screen than do her job. Her incompetence flows down to her employees such as Vishal Parmar who takes more than 40 minutes to do something that he claims will take "5 minutes". Not only that he is very unhelpful and has poor people skills. If you want to experience the worst the TD has to offer, visit this branch. This branch really deserves 0 stars.
• SD

  Sheryl Daye

  Oct 4, 2025
  1.0
  The two female employees at the front help desk watched several customers try and use a bank machine that didn't have any CAD currency. (The only way to know there was no $ was after going through all the prompts, and at the end it says Out of CAD$) I went and told them and they said that they are aware. I suggested that maybe it's a good idea to post a sign so others don't waste their time. The woman replied, "sure and thank you" and went back to her personal conversation with the other employee. Must be nice getting paided to do nothing.

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