MidFirst Bank

Reviews

• WG

  will godfrey

  3 days ago
  1.0
  The most unprofessional experience I have ever had dealing with a financial institution. I have never heard of an account being flagged for fraud and to never even have the financial institution call, text, email, fax or do anything to let the account holder know that their account is unusable. Allowing bills to go unpaid… left me stranded in Kansas with no ability to use my debit card to refill my fuel tank. After 7 phone calls, 5 days no answers, 3 in store visits… all becuase Irene the manager at the Edmond Santa Fe location refuses to take responsibility or to even let their customer know about potential issues with their account. I still have yet to receive my call back from her even after 4 or 5 different manager call back requests, one of which was in person where I physically wrote my number on an note card for Irene to call me back with absolutely no luck. I would highly recommend banking with a professional institution as opposed to MidFirst bank.
• JG

  James Gonzales

  Nov 5, 2025
  5.0
  As I I just started this Account, I understand that this review may be premature, but Chris was very kind and helpful while setting up my new Account.
• HH

  hamvideo12

  Oct 28, 2025
  5.0
  The employees are, without exception, friendly and helpful. Wouldn’t bank anywhere else
• GL

  Gary Lenhart

  Oct 23, 2025
  5.0
  Always friendly and helpful with any questions I may have.
• JS

  Joe Spears

  Oct 9, 2025
  2.0
  I am writing to express my concern regarding the declining quality of service at my local MidFirst Bank branch. Each time I visit the branch to make a deposit, the process takes an unreasonably long amount of time. Over the past few years, I have observed a noticeable decrease in efficiency and customer service standards. On several occasions, the banker assisting me has needed to contact another employee or department to determine how to proceed with even routine transactions. The experience inside the branch is no better than the drive-through in terms of time or convenience. It also appears that this location has difficulty maintaining experienced and knowledgeable customer service representatives. As a long-time customer with multiple accounts and active automatic bill payments through MidFirst Bank, I am disappointed by this trend. Were it not for the inconvenience of transferring these accounts, I would seriously consider moving my banking business to a competitor such as Bank of Oklahoma. I share this feedback in hopes that MidFirst Bank will take steps to address these issues and restore the level of service and professionalism that once set your institution apart.

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