KeyBank

3.7
7 reviews
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Business Details

1360 Michigan Ave, Waterville, OH
43566, United States
(419) 878-8282
https://www.key.com/locations/OH/Waterville/BRCH01010340/1360-Michigan-Ave
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About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking Service
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable

Location

KeyBank
1360 Michigan Ave, Waterville, OH
43566, United States

Hours

Reviews

3.7
7 reviews
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  • TS
    Timothy Sharp
    Oct 15, 2025
    5.0
    Friendly, helpful, positive minded people working here. Good place to bank.
  • KM
    Karen M
    Jul 16, 2025
    4.0
    Very Customer Friendly!
  • DG
    Diane Gagel
    Aug 2, 2023
    1.0
    Worst bank I have ever dealt with. Don’t return phone messages. When I was dealing with closing my late husband’s accounts they made it as difficult as possible. Apparently there was a credit card debt they did not tell me about but immediately turned over to a collection agency. They never mentioned there was anything owed. If I could have given them a negative star I would have.
  • BC
    Brandon Cook
    May 1, 2023
    1.0
    So we went to the ATM to withdraw money. Upon attempting to withdraw the ATM shut down and swallowed our debit card and did not dispense the cash. However, our bank account with Chase was debited the money and a foreign ATM fee charged. No we are without money and debit card to go fto another bank. Upon speaking with a teller we were told we are about to close you need to call your bank. I also called customer service and was told to just call out bank. I was also told that the teller can give us back the ATM card but they refused. They stated because it wasn't a Key bank ATM card they can't give it back and that they were closing soon and couldn't help us. I now have to wait until tomorrow to get this addressed by the actual branch. Horrible customer service to push us away and refuse to assist. Customer Service stated they can go into the system and challenge the charge and give us back our debit card. Sounds like a lazy bank teller who just wanted to get home. ***EDIT*** So after finally speaking with the branch manager received explanation. This was an ongoing issue that simply could've been resolved with proper care when the situation happened. Customer service, the bank teller both that I spoke with, and their PR team have no idea what the processes and procedures are. They simply push the issue off for someone else to deal with in hopes that it goes away. Disgraceful customer service.
  • AT
    Alexandra Townsend
    Jun 14, 2022
    5.0
    Everyone’s super nice at KeyBank and works hard to make sure everything is secure. I always love going in because everyone is so positive and holds great conversations.
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Frequently Asked Questions About KeyBank

What are the regular branch hours for KeyBank in Waterville, OH?

KeyBank in Waterville, OH is open Monday through Thursday from 9:00 AM to 4:30 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. The branch is closed on Sundays.

When is the drive-through service available at KeyBank Waterville?

The drive-through is open Monday through Thursday from 9:00 AM to 4:30 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.