Business Details
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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.6
14 reviews
5 stars
9
4 stars0
3 stars0
2 stars
1
1 star
4
- SRSandra RakosikJul 12, 20255.0I have had nothing but excellent service at the Trilby branch! I have always been treated with respect and kindness. Nikki Alvarez has been a godsend and I appreciate all of her help. In fact the entire staff is wonderful! I have been with Key Bank for many, many years and I would not trust any other bank. Key has always had my back!
- MDMamoud DabbousNov 6, 20245.0Nikki Alvarez is so nice and helpful, I appreciate you, Great service!
- RRRobert R.Jan 12, 20241.0The most incompetent condescending ruthless people to ever mishandle money . I mean vicious and the next time Brianna calls a customer a derogatory name perhaps she should make sure they're not within earshot or she is not on a speakerphone. Such as was my experience. Does Key care? No. Customer service only says we will note the issue. Thus Citizens across the street is where my money gains interest.
- CCCindy CordreyJan 18, 20212.0The last 6 months the quality of services has gone downhill greatly! Payments from my IRA accounts have not been deposited in a timely manner! No one is on weekends or holidays to resolve issues they created like restricting your account without notice by opening a Zelle account they stated was quick and easy ( if you use Zelle ONCE the first time , they restrict you accounts and no one to fix over weekends and holidays —like fraud department) Money can be held up in a restricted phase for days! There is a double standard on their side on payments due by a due date. They can be delayed for weekends, holidays on paying you but you get charged $30+ a pop if one day late! They don’t seem to know if money coming to you will be land mail or direct deposit! You can agree to extra money being sent but it never happens sometimes — same with agreeing on a specific date gets ignored. Bank overdraft fees accumulate despite it being the bank not deposited on time! So much more.....
- RARev Paul AdubaAug 29, 20205.0Awesome achievement by the directors
Frequently Asked Questions About KeyBank
What are the regular operating hours for KeyBank at 3204 Tremainsville Rd, Toledo?
KeyBank operates Monday through Thursday from 9:00 AM to 4:30 PM, Friday until 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
Does KeyBank offer drive-through services and if so, when are they available?
Yes, KeyBank offers drive-through services Monday through Thursday from 9:00 AM to 4:30 PM, Friday until 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is KeyBank closed on any major holidays?
KeyBank is closed on November 11, November 27, and December 25, 2025.
What types of financial products and services does KeyBank provide?
KeyBank provides checking and savings accounts, CDs, loans and lines of credit, credit cards, and investment services.
How can I schedule an appointment with KeyBank?
You can schedule an appointment with KeyBank through their online reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH01010353&fs=1&appointmentTypeGroupId=banking&ch=yext.
What types of services does KeyBank offer at this branch?
Services at the branch include ATMs, online/mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services.
What are some nearby dining options customers can visit before or after banking at KeyBank?
Nearby dining options include Dairy Queen for ice cream, Papa Johns Pizza and Little Caesars Pizza for pizza lovers, Rudy's Hot Dog for fast food, and Star Diner for American cuisine.
Are there any fitness or recreational facilities near KeyBank?
Yes, Glass City CrossFit, a gym and sports venue, is located near KeyBank where customers can engage in fitness activities before or after their visit.
What nearby services might be useful for customers visiting KeyBank who also need automotive assistance?
Customers can access nearby automotive services at Cardinal Auto Group, T&A Used Cars and Tires, Glass City Motors, and Napa Auto Parts for car sales, tire services, and automotive repairs.
How can customers reach KeyBank via phone or email?
Customers can contact KeyBank by main phone at +1 567-202-1496, alternate phone at +1 567-202-2192, or email at OH0353_Keycenter@KeyBank.com.