KeyBank

Reviews

• IS

  Imtiaz Shaha

  Jan 26, 2024
  2.0
  I had an appointment for an account opening. I had a coupon for new members. When I arrived at the appointment , I was informed that coupon was not valid due to being in my wife’s name. I had asked about it , when making an appointment. The manager did not apologize but chaulked to new employee making an error. This is unprofessional behavior and lacks customer focus.
• ED

  Earlie Dukes

  Jan 12, 2024
  5.0
  Professional and courteous!
• SC

  Success consulting

  Dec 23, 2023
  1.0
  A teller Michelle Rodgers denied me the ability to withdraw from my business account although I had a valid passport and another government issued ID. I mentioned closing my account and she mocked me as if it didn't matter. Ive been to this branch before and she has seen me. This was a horrible experience. I felt like as a business customer my business was not valued. So, I may take my business elsewhere after this is rectified. Horrible
• MM

  Matthew Myro

  Jan 15, 2021
  1.0
  If you must use Key Bank DO NOT use this branch! The manager of this branch, J.J. Brindel, refused to help me expedite a hold on a check that I had deposited at this branch. When I shared my circumstances, the fact the it was a cashier's check from a national bank and he could easily validate the check and funds with a simple phone call, he refused. He repeatedly told me that he COULD release the hold, but that he WOULD NOT do it for fear of putting his job in jeopardy. His job is to help the bank customers, yet he would not make a simple phone call. He refused to do his job. It should be in jeopardy.
• CH

  Cara Hesse

  Jul 22, 2017
  4.0
  I bank here daily. Very professional and friendly people. Never had any problems.

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