KeyBank

Reviews

• BB

  Bill Benson

  Apr 29, 2022
  1.0
  I called this branch before I left my 89 year old mothers home and asked a question about adding my name and my sisters name to my mothers account and signing a signature card. The financial banker, Shawn, told me what to bring in. I walked into the branch carrying my 2 year old granddaughter, along with mother which is on a walker. There were no customers in the branch but a man was on the customer side with his back to us talking to the tellers. One of the tellers asked if they could help us and I said we had an appointment with Shawn. No hello how can we help you…She told us to have a seat and he would be right with us. (Remember there were no customers) They wanted an 89 year old woman to sit down and than have to stand back up to go into an office when they were done chatting…about the time I was getting my mother to sit down this man that had his back to us and was standing around talking to the tellers turned around and said you can come in here….No “hello” “how are you today” NO greeting !!!! How is this man a financial banker??? He didn’t ask what he could help us with, even though I called and told him what we wanted to do. He acted like we were a burden and we interrupted the conversation he was having with the tellers…I will NEVER go back to that branch!!!! And I have several accounts at Key Bank. I only went there for the convenience of the location for my mother but never again. I wouldn’t have gave a 1 star rating but I couldn’t write a review without pushing on a star …..very disappointed with the service of Shawn….would not keep this man as my employee representing my company!!!

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