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I am not a review person but wanted to post this so that no body will fall for this mortgage lending scam from 1st National bank in Cincinnati. I started a residential loan with Brenda Doughman few weeks ago. I did work with 1st National on a refinance few years ago and the process was very smooth. So decided to go on this home purchase as well with 1st National even though I received the same interest rate (5.25) from two other lenders. Brenda confirmed the rate as 5.25 and I also signed all the mortgage documents and the rate lock agreement for 5.25. They forgot to lock the date and management said I did not inform them to lock the rate. However management adjusted the rate to 5.9%. Will update the review depending on how closing goes.
DL
Donna Lefevre
Oct 9, 2023
1.0
I have repeatedly called 3 different locations to get information regarding my mortgage loan, however NOBODY answered the phone at any of the locations. I called in the hours of operation. I still need help with my mortgage, but unsure when I will get it.
TD
Taylor Dessart
Jul 1, 2018
1.0
This bank is extremely unprofessional. I call in to ask about the overdraft policy and the person who answers the phone doesn't know anything about it, not even the amount of an overdraft charge. Not to mention that when I called in once because my card wasn't working the girl told me she saw nothing wrong. Come to find out that my card was closed when I had to call a third time to figure out what was wrong with it. And to top it all off I deposit over $1000 the other day I didn't see it in my account so I called and the girl told me that my money was deposited into an account that has been closed for YEARS. Please explain to me how that happens... Needless to say I would not recommend this bank to my worst enemy and will be closing my account as soon as I get this chance. Do not go to this bank, your money is not safe with them and no one there really seems to know what's going on, not even the policies... There is also different management every single time I go there. This place is extremely unstable.
Frequently Asked Questions About 1st National Bank | Liberty Township
How do I contact 1st National Bank's customer service?
You can contact 1st National Bank's customer service team by calling (513) 932-3221, submit a contact form at www.bankwith1st.com/contactus, or send an email to customerservice@bankwith1st.com
What are 1st National Bank's rates?
You can find 1st National Bank's rates on our website at www.bankwith1st.com/personal/current-rates/
How do I report my 1st National Bank card lost, stolen, or fraudulent activity?
For fraudulent activity during business hours, you can call either (513) 932-3221 or (888) 932-3221 and during non-business hours call 1 (800) 327-8622.
For a lost or stolen card during business hours call (513) 932-3221 and during non-business hours call 1 (800) 523-4175 and select the "Lost or Stolen Card" option .
For a lost or stolen credit card, call 1(800) 423-7503.
Where are 1st National Bank's banking centers located?
We have 8 conveniently located banking centers. To find our banking center information, visit www.bankwith1st.com/contact-us/convenient-locations/
I have questions about my 1st National Bank loan. Who do I contact?
For questions about your 1st National Bank loan, email loanservicing@bankwith1st.com.
How can I contact 1st National Bank's customer service?
You can contact the customer service team by calling (513) 932-3221, submitting a contact form at www.bankwith1st.com/contactus, or emailing customerservice@bankwith1st.com.
What are the current rates offered by 1st National Bank?
Rates are available on the bank's website at www.bankwith1st.com/personal/current-rates/.
How do I report a lost, stolen, or fraudulent 1st National Bank card?
Report fraudulent activity during business hours by calling (513) 932-3221 or (888) 932-3221, and after hours at 1 (800) 327-8622. For lost or stolen cards during business hours call (513) 932-3221, and after hours call 1 (800) 523-4175 (choose 'Lost or Stolen Card'). Lost credit cards can be reported at 1 (800) 423-7503.
Where are the 1st National Bank banking centers located?
1st National Bank has 8 conveniently located banking centers. Visit www.bankwith1st.com/contact-us/convenient-locations/ to find more information.
Who should I contact for questions about my 1st National Bank loan?
For loan inquiries, please email loanservicing@bankwith1st.com.
What are the operating hours for the 1st National Bank in Liberty Township?
The bank is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.
Does 1st National Bank in Liberty Township have drive-through banking services?
No, this location does not offer drive-through services.
What nearby dining options are available around 1st National Bank in Liberty Township?
Nearby dining options include Chipotle Mexican Grill, First Watch - Liberty, Gold Star Chili, Hot Head Burritos, Tropical Smoothie Cafe, Starbucks, and Burger King, offering a variety of cuisines for before or after your bank visit.
Are there other banks or credit unions close to 1st National Bank's Liberty Township location?
Yes, nearby financial institutions include Emery Federal Credit Union and Fifth Third Bank, which might be convenient alternatives depending on your banking needs.
What local services are available near 1st National Bank that customers might find useful?
Nearby services include Orthodontic Specialists for dental care, Tide Cleaners for dry cleaning and alterations, and Supercuts for hair salon services, making it easy to combine errands with your bank visit.