KeyBank

2.8
16 reviews

About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking Service
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable
  • Onsite servicesAvailable

Location

KeyBank
5001 Chambersburg Rd, Huber Heights, OH
45424, United States

Hours

Reviews

2.8
16 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
1
1 star
8
  • SR
    Savannah R.
    Oct 31, 2025
    1.0
    Can never help with anything yet customer service tells you go to your local branch. They truly suck especially the branch manager she always acts like she can’t help with anything.
  • JO
    Jason Owens
    Jan 3, 2020
    1.0
    Takes 20-30min in drive thru. Terrible branch manager! Switching banks based on terrible service at this branch several times!
  • JB
    john blackburn
    Aug 13, 2019
    1.0
    Their atm stole 700$ from me. Chad the branch manager avoided my phone calls and lied saying he would call me back for days and days. They held my money hostage for 2 weeks and said they had 7-10 days to get my money back. Well it's business day 10 and still no money. This place is awful.
  • CT
    Caitlyn Thacker
    Mar 4, 2019
    1.0
    Asked a teller today about what I would need to do a name change on my account. She said, as they were not busy and I was the only one in the bank, that I could walk back and ask the lady at the desk because she would know. When I walked back there, I got a big attitude from another woman on the other side of the office that I could have a seat, twice actually when I tried to explain. The woman I came to talk to actually went on to do a few other things and said more than once that she would be right with me. If they weren’t going to let me ask her, I don’t know why one of the tellers couldnt just ask for me. I really didn’t have extra time to wait today, and when I told the teller I would just come back another time she insisted that it would be very quick given the simplicity of the question I was asking. My only issue was the attitude and lack of customer centered focus the two employees in the office had. I understand having other priorities but the attitude I received told me that I was unwelcome.

Frequently Asked Questions About KeyBank

What are the regular business hours of KeyBank in Huber Heights?

KeyBank in Huber Heights is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.

Does KeyBank offer drive-through services and what are its drive-through hours?

Yes, KeyBank provides drive-through services Monday to Thursday between 9:00 AM and 5:00 PM, and on Fridays from 9:00 AM to 6:00 PM. The drive-through is closed on weekends.