Business Details
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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
27 reviews
5 stars
18
4 stars
1
3 stars
2
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1
1 star
5
- SLSherry LeighJul 16, 20255.0Quick and efficient service
- HMhazel murrayDec 28, 20225.0Walked in went straight to manger with no waiting. Been with this bank since 1979 no problems. Have always been nice to me.
- MAMaven ArgentumJun 3, 20215.0Outstanding service! Jenne Roberts is the best Branch Manager EVER!!
- ACAnthony ClementeNov 28, 20181.0I have to agree with the previous commenter that the management is quite rude and unprofessional at this branch. I visited the branch after speaking with customer service on the phone. I had an unauthorized charge on my card, so customer service canceled my card and advised me to visit the branch for a temporary ATM card until a replacement is mailed to me. When I explained the situation to the branch manager, she said "what do you want me to do about it?" After explaining a second time, she helped me with a card. Another time, I visited to create a joint account with a family member and was told I had to wait for someone named Carol. She was extremely unpleasant the entire time. She walked up and barked "You have a question?" and when I told her what I needed, she had us go into her cubicle. When she joined us in there, I said hello and asked how her day was, and she literally just stared at me as if I was insulting her. As she asked for IDs and such, she would toss them back across the desk after she was done with them. This is the nearest branch to my house, but I have learned not to go inside unless I absolutely have to. I opened my account at Kingsdale and got great service there but no longer work nearby. So I was shocked to be treated this way at a different branch.
Frequently Asked Questions About KeyBank
What are the regular banking hours for KeyBank at 3505 Sullivant Ave?
KeyBank is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does this KeyBank location have drive-through service and when is it available?
Yes, this KeyBank location offers drive-through service available Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM.
Is the KeyBank at 3505 Sullivant Ave open on holidays?
This KeyBank branch is closed on November 11, 2025, November 27, 2025, and December 25, 2025 for holidays.
What financial services and products does KeyBank offer at this location?
KeyBank offers checking accounts, savings accounts, CDs, loans and lines of credit, credit cards, and investment services at this location.
How can I schedule an appointment with KeyBank at 3505 Sullivant Ave?
You can schedule an appointment online through the KeyBank reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH01010452&fs=1&appointmentTypeGroupId=banking&ch=yext.
What are the contact options for reaching KeyBank at this address?
You can call the main phone at +1 614-493-5845 or the alternate phone at +1 614-493-5859, send a fax to +1 614-493-5859, or email OH0452_Keycenter@KeyBank.com.
Are there any convenient places nearby to grab a coffee before or after banking at KeyBank?
Yes, West International Cafe, a nearby coffee shop, is close to KeyBank, offering a convenient spot to grab coffee before or after your banking visit.
Where can customers go for a meal near the KeyBank on Sullivant Ave?
Nearby dining options include Hashi Restaurant (African and fast food), Cain's Sports Bar and Lounge, New Asian Wok (Chinese and Asian cuisine), La fondita Mexican restaurant, and El Jaliciense Restaurant (Tex-Mex and Mexican).
What nearby services are available if I need to ship packages or handle post office needs near KeyBank?
The UPS Access Point location and the USPS post office are nearby, providing convenient courier, shipping, and mailing services near KeyBank.
Are there any automotive-related stores near KeyBank for vehicle parts or service needs?
Yes, nearby automotive-related stores include Advance Auto Parts and Napa Auto Parts for parts and accessories, as well as Sunoco and Marathon Gas stations for fuel and convenience needs.