Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughNot available
Location
Hours
Reviews
3.2
16 reviews
5 stars
8
4 stars
1
3 stars0
2 stars0
1 star
7
- TOThe New Old-timerAug 22, 20255.0The team here has been awesome and helpful.over the years. Visiting weekly makes the relationship easier as you feel comfortable asking questions about products and trying to learn more. Personal and business accounts in one place with one team makes getting things done easier and less stressful.
- JSJeff SandoraJul 22, 20255.0This Branch would suffer if they ever lost Dan Baus
- KKKnuckles5577Feb 2, 20231.0I have applied for an account multiple times online and have called in to find out that there is no active account. I feel like I am being lied to. Keybank's website is very buggy. Their Online banking sucks and they do not fix it. The customer service, while somewhat kind, is not very helpful. I do not recommend Keybank.
- MHMarissa HayesDec 22, 20205.0Shout out to the manager (Elizabeth Ortiz)at this bank. She went above and beyond with her exceptional customer service that I received today. She was empathetic of my what felt hopeless situation and acted quickly to help me get everything sorted out. I really appreciate it and will always remember her kindness. Thanks again!
- JDJM DiazMay 29, 20195.0Very good location... I always get great service here. They are fast and friendly. One of my favorite branches.
Frequently Asked Questions About KeyBank
What are the regular business hours of KeyBank at 17138 Lorain Ave, Cleveland?
KeyBank is open Monday through Thursday from 9:00 AM to 4:30 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does this KeyBank location have a drive-through service?
No, this KeyBank location does not offer drive-through service.
What financial products and services does KeyBank provide at this branch?
KeyBank offers checking and savings accounts, CDs, loans and lines of credit, credit cards, and investment services at this branch.
Is KeyBank a member of any financial associations?
Yes, KeyBank is a Member FDIC and an Equal Housing Lender.
How can I schedule an appointment at KeyBank?
Appointments can be scheduled online through KeyBank's reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH01010014&fs=1&appointmentTypeGroupId=banking&ch=yext.
What are KeyBank's holiday hours?
KeyBank is closed on the following holidays: November 11, 2025, November 27, 2025, and December 25, 2025.
Are there any nearby places I can visit before or after my visit to KeyBank?
Yes, nearby you can visit the Common Grounds 24/7 Coffee Shop, which is a great spot for coffee and snacks, and PJ McIntyre's Irish Pub if you're interested in dining or drinks.
What nearby businesses can help with tax and accounting services close to KeyBank?
Nearby tax and accounting services include Allied Tax Service Inc, Tax Magic, and Small Business Accounting Services, all convenient options near KeyBank.
Where can I find nearby grooming or beauty services around KeyBank?
You can find several nearby grooming and beauty services such as West Park Barber Shop, Haircutsbytrav, Corina ladybarber, and Great Clips close to KeyBank.
How can I contact KeyBank for inquiries or support?
You can reach KeyBank at their main phone number +1 216-252-7050 or via email at OH0014_Keycenter@KeyBank.com.