Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughNot available
- Onsite servicesAvailable
Location
Hours
Reviews
3.1
21 reviews
5 stars
11
4 stars0
3 stars0
2 stars
1
1 star
9
- LWLa Queta WorleyDec 30, 20255.0🗝
- LMLisa MooneyAug 31, 20251.0This branch has the worst customer service off all of the branches. Phone calls left on voice mail don't get returned. Calls go straight to voice mail, because NO ONE answers the phone. IA lot or promises are made in person -- we've tried that too -- but zero follow up on the promises. If you don't want to do your job or can't do your job, move on. A whole lot of nothing happens at this branch. We have had an ongoing problem for two months to get me added to my spouse's account and it has not been resolved despite our repeated attempts to get answers, get messages returned, or a clear reason why the problem cannot be fixed. If it wasn't such a hassle to switch all of our bill pay, I would close my account in a minute.
- VHvin HorvathJul 21, 20251.0My father came in here and had opened a bank account gotten his direct deposit from his retirement Ss and had it come to key bank big mistake! They wouldn’t give him his money and told him to come back the next day for verification but he has a state I.d and even brought mail lol I can’t believe some people have that nerve to hold a senior citizens money like that shame on them
- MHMichael HalleyJan 2, 20245.0Always eager to help you out with your banking business the minute you walk in
- LOLa Iglesia En La Calle OhioAug 18, 20185.0Is good location
Frequently Asked Questions About KeyBank
What are the regular business hours of KeyBank at 1500 W 25th St, Cleveland?
KeyBank is open Monday to Thursday from 9:00 AM to 4:30 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Is there a drive-through service available at this KeyBank branch?
No, this KeyBank branch does not have a drive-through service.
What types of accounts and financial services does KeyBank offer?
KeyBank provides checking accounts, savings accounts, CDs, loans and lines of credit, credit cards, and investment services.
How can I make an appointment or schedule a visit at this KeyBank branch?
You can schedule an appointment online through their reservation URL at TimeTrade to arrange banking services.
What are some of the digital and onsite services provided by KeyBank?
KeyBank offers ATMs, Online/Mobile Banking, KeyBank Relationship Rewards, Safe Deposit Boxes, and Investment Services onsite and online.
Is the KeyBank branch located near any public transit or landmarks that might help me find it?
The branch is located near West 25th Street Lofts, a notable landmark and residential property, which may help you locate the bank.
Are there any great local cafes or coffee shops near the KeyBank branch for a quick break before or after banking?
Yes, nearby coffee shops include Foyer and Lekko Coffee, which are convenient spots for a coffee break around the area.
Can I visit restaurants close to KeyBank for a meal before or after my banking appointment?
Certainly, there are several nearby restaurants such as Massimo Da Milano (Italian), Twisted Taino Frappe Bar & Grill (Puerto Rican), TINMANcle (American burgers), and Sauce The City (Chicken) to enjoy a meal.
How can I contact KeyBank by phone or email?
You can reach KeyBank by phone at +1 216-539-5800 or an alternate phone number +1 216-539-7784, and by email at OH0203_Keycenter@KeyBank.com.
What are the holiday closures for this KeyBank branch?
The branch is closed on November 11, November 27, and December 25 in 2025 for holidays.