Business Details
About
BankATMCredit UnionOnline BankingCredit CardsNotary Public
Why us? Because with Jovia on your side you can save more, earn more and lead the life you want with convenience and optimism. That’s why we call it banking on the bright side.
We are a credit union, which means we’re like a bank, only better. We have all the services of any big bank, but our rates are better and our fees are lower. Simply put, we make your hard-earned money work harder for you so you can do more at home, at work, or on vacation. But we also provide the kind of personal service big banks can’t offer because we know that finances aren’t just about money, but people’s daily needs and long-term aspirations.
Location
Hours
Reviews
2.6
165 reviews
5 stars
56
4 stars
7
3 stars
5
2 stars
9
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
Account Management
Numerous reviews highlighted issues with account management, including unauthorized charges, account freezes, and difficulties in resolving payment disputes.
Communication Issues
Customers frequently mentioned a lack of communication from the bank regarding account status, loan processing, and responses to inquiries.
Service Quality Decline
Several long-term customers expressed disappointment in the decline of service quality since the transition from NEFCU to Jovia.
Fraud and Security Concerns
There were multiple complaints about fraud handling, including unauthorized transactions and inadequate responses to fraud alerts.
- CSCharles SweetNov 17, 20251.0The worst. I opened a CD with them about a year ago, which because they’re also a credit union requires opening a share savings account. Apparently they deactivated both accounts since there was “no activity” - though It’s a CD, you can’t touch it until maturity, so not sure what relevance that has. All I wanted was to disburse the matured CD to the savings account. Despite providing about 5 pieces of identifying information both logged into the app and by phone, they decided they needed me to upload a hand written letter and copy of my photo id because they didn’t have it on file. If they needed it why didn’t they ask for it when the accounts were opened? I have an over 800 credit score and accounts at multiple financial institutions and have never run into this level of incompetence. My suspicion is that they’re trying to hang onto fleeing deposits. Give me my money and you’ll never have to deal with me again.
- JMJosephine MorrisNov 10, 20255.0David at Westbury
- JCJoanne CNov 3, 20255.0Jensi very helpful. Good customer service. Able to assist everything I requested. 👏 💐
- BJBernadette Saint JoyNov 3, 20255.0Very professional and great service by Jensi The best of the best
- RBRonnie BagwellOct 23, 20251.0I like Jovia for the most part. But, I added my wife as an authorized user, WOW, it took forever !!! Lady asked me 100 questions. I’m surprised she didn’t want my blood type !!! I have no problem with my card or its use, but don’t try to add another user !!!
Frequently Asked Questions About Jovia Financial Credit Union
What services does Jovia Financial Credit Union offer?
Jovia Financial Credit Union offers a wide range of services including Online & Mobile Banking, Budgeting Tools, Interactive Teller Machines, Peer to Peer Payments, Money Management, IRAs, Investment Services, Checking and Savings Accounts, Certificates, Money Market Accounts, Youth Accounts, Credit and Travel Rewards Cards, Credit Monitoring, Mortgages, Home Equity Loans, Auto and Personal Loans, ATMs, Coin Machines, and Notary Public services.
Where is Jovia Financial Credit Union located?
Jovia Financial Credit Union is located at 1000 Corporate Drive, Westbury, NY 11590, United States.
What are the operating hours for Jovia Financial Credit Union?
The credit union is open Monday to Wednesday from 9:00 AM to 5:00 PM, Thursday and Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and is closed on Sundays.
How can I contact Jovia Financial Credit Union?
You can contact Jovia Financial Credit Union by phone at +1 516-561-0030 or via email at info@joviafinancial.com.
Does Jovia Financial Credit Union have mobile applications?
Yes, Jovia Financial Credit Union offers mobile apps available for download on Android and iOS platforms.
What is the main difference between Jovia Financial Credit Union and a traditional bank?
Jovia Financial Credit Union is a member-owned financial institution that offers better rates and lower fees than traditional banks, along with personalized service focused on your long-term financial goals.
Is Jovia Financial Credit Union federally insured?
Yes, Jovia Financial Credit Union is associated with the National Credit Union Administration, ensuring your deposits are federally insured.
What nearby dining options are available around Jovia Financial Credit Union?
Nearby dining options include Famous Dave's Bar-B-Que of America, Juniper at The Vanderbilt, and City Cellar Wine Bar and Grill, offering a variety of American and barbecue cuisine.
What hotels or accommodations are close to Jovia Financial Credit Union?
Nearby accommodations include The Vanderbilt hotel, Red Roof PLUS+, and Red Roof PLUS+ Long Island in Garden City for convenient stays.
Are there convenient shopping locations near Jovia Financial Credit Union?
Yes, shoppers can visit Target Store Westbury, Walmart, and CVS Pharmacy near Jovia Financial Credit Union for a range of goods and services.