Business Details
About
BankATMCredit UnionOnline BankingCredit CardsNotary Public
Why us? Because with Jovia on your side you can save more, earn more and lead the life you want with convenience and optimism. That’s why we call it banking on the bright side.
We are a credit union, which means we’re like a bank, only better. We have all the services of any big bank, but our rates are better and our fees are lower. Simply put, we make your hard-earned money work harder for you so you can do more at home, at work, or on vacation. But we also provide the kind of personal service big banks can’t offer because we know that finances aren’t just about money, but people’s daily needs and long-term aspirations.
Location
Hours
Reviews
2.7
183 reviews
5 stars
70
4 stars
7
3 stars
5
2 stars
9
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for incompetence and lack of knowledge.
Account Management Issues
Numerous reviews highlighted issues with account management, including account locks, unauthorized charges, and poor communication regarding account status.
Transition Concerns
Several customers expressed dissatisfaction with the transition from NEFCU to Jovia, noting a decline in service quality and operational efficiency.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific representatives who provided excellent service.
- JGJohnson Gerri3 days ago5.0Member Service Representative Jenni Turcos at the Westbury Branch provided exceptional service.
- CDChristian Dideriksen6 days ago1.0Hard credit pull based on an undisclosed policy. If I was aware of this policy I wouldn't have even bothered. Go anywhere else but here! Run away fast.
- YBYaTanya BanksJan 3, 20265.0Outstanding Member Service Experience with Cassidy Pinder I had an exceptional experience with Cassidy Pinder, Member Service Representative at Jovia. From the very beginning, Cassidy was professional, knowledgeable, patient, and genuinely committed to helping me. She took the time to listen carefully to my concerns, explained everything clearly, and made sure all my questions were fully answered. What truly stood out was her positive attitude and attention to detail. She went above and beyond to ensure my issue was resolved efficiently and that I felt confident and supported throughout the process. Her customer service skills reflect excellence, empathy, and true dedication to members. Cassidy is a tremendous asset to Jovia, and interactions like this are exactly why I trust and appreciate this institution. Thank you, Cassidy, for providing such outstanding service!
- RRRaymond RobinJan 2, 20265.0Donna at the front desk is an amazing and very helpful person
- HYHello yesDec 19, 20251.0TERRIBLE CUSTOMER SERVICE! Especially the so call "manager" who clearly doesn't know how to manage. They obviously don't care about their customers and it shows. I wish I could give 0 stars, but the one star will be for the always kind and friendly white bald male in the back. He is the ONLY good thing about this place. Everyone else is AWFUL!
Frequently Asked Questions About Jovia Financial Credit Union
What services does Jovia Financial Credit Union offer?
Jovia Financial Credit Union offers a wide range of services including Online & Mobile Banking, Budgeting Tools, Interactive Teller Machines, Peer to Peer Payments, Money Management, IRAs, Investment Services, Checking and Savings Accounts, Certificates, Money Market Accounts, Youth Accounts, Credit and Travel Rewards Cards, Credit Monitoring, Mortgages, Home Equity Loans, Auto and Personal Loans, ATMs, Coin Machines, and Notary Public services.
Where is Jovia Financial Credit Union located?
Jovia Financial Credit Union is located at 1000 Corporate Drive, Westbury, NY 11590, United States.
What are the operating hours for Jovia Financial Credit Union?
The credit union is open Monday to Wednesday from 9:00 AM to 5:00 PM, Thursday and Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and is closed on Sundays.
How can I contact Jovia Financial Credit Union?
You can contact Jovia Financial Credit Union by phone at +1 516-561-0030 or via email at info@joviafinancial.com.
Does Jovia Financial Credit Union have mobile applications?
Yes, Jovia Financial Credit Union offers mobile apps available for download on Android and iOS platforms.
What is the main difference between Jovia Financial Credit Union and a traditional bank?
Jovia Financial Credit Union is a member-owned financial institution that offers better rates and lower fees than traditional banks, along with personalized service focused on your long-term financial goals.
Is Jovia Financial Credit Union federally insured?
Yes, Jovia Financial Credit Union is associated with the National Credit Union Administration, ensuring your deposits are federally insured.
What nearby dining options are available around Jovia Financial Credit Union?
Nearby dining options include Famous Dave's Bar-B-Que of America, Juniper at The Vanderbilt, and City Cellar Wine Bar and Grill, offering a variety of American and barbecue cuisine.
What hotels or accommodations are close to Jovia Financial Credit Union?
Nearby accommodations include The Vanderbilt hotel, Red Roof PLUS+, and Red Roof PLUS+ Long Island in Garden City for convenient stays.
Are there convenient shopping locations near Jovia Financial Credit Union?
Yes, shoppers can visit Target Store Westbury, Walmart, and CVS Pharmacy near Jovia Financial Credit Union for a range of goods and services.