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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Dealing with this bank and trying to wrap up affairs for our dying mother has been nothing short of excruciating. Total incompetence and always passing the blame on to someone else. Customer service is completely lacking and they follow up on nothing. Thank you so much for making a very difficult situation even worse! I give this bank negative stars.
MR
Matt R
Apr 12, 2022
1.0
Was asked to come in to look at some of the offers they had for my accounts after 15 years with key bank….I said I’d come to listen but I’m considering leaving key bank so it was strictly to get more information. I got signed up for a credit card and they ran my credit without me signing or giving any verbal authorization. What really horrified me was when I said I never asked to have my credit run because it would effect my credit score, she said no it won’t. HOW DOES THE BRANCH MANAGER OF A BANK NOT REALIE HOW AVERAGE AGE OF CREDIT AND NUMEBR OF INQUIRIES EFFECTS YOUR CREDIT SCORE?!?!?? I said right then I wanted it reversed with the credit bureau and she said she was able to submit something to equifax that it was their mistake. Naturally I got a letter from key bank and equifax saying it was justified because I asked for my credit to be run. Obviously the branch manager was using me credit to increase her numbers and bonuses. Closing all 5 of my accounts with key bank that I’ve had for 17 years. I’m disgusted.
DA
Dustin Van Alphen
Aug 6, 2021
5.0
Great place to bank, very helpful folks!
SG
Stacey Gilbert-Agan
Jul 12, 2018
5.0
Always nice and helpful. You may have to wait a few moments.
What are the regular business hours of KeyBank in West Sand Lake?
KeyBank in West Sand Lake is open Monday through Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Is there a drive-through service available at this KeyBank branch?
No, this KeyBank branch does not offer drive-through service.
What types of products does KeyBank in West Sand Lake offer?
KeyBank offers checking accounts, savings accounts, CDs, loans and lines of credit, credit cards, and investment products.
How can I schedule an appointment with KeyBank in West Sand Lake?
You can schedule an appointment through their online reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900574&fs=1&appointmentTypeGroupId=banking&ch=yext
Does KeyBank in West Sand Lake provide online and mobile banking services?
Yes, KeyBank offers online and mobile banking services that provide account access and financial products 24 hours a day.
What are the holiday closures for KeyBank in West Sand Lake?
KeyBank is closed on the following holidays: November 11, 2025; November 27, 2025; and December 25, 2025.
What grocery stores are nearby KeyBank in West Sand Lake?
Hannaford Supermarkets is a nearby grocery store where customers can shop before or after visiting KeyBank.
Are there any dining options close to KeyBank in West Sand Lake for a quick meal?
Yes, nearby dining options include Subway, Dunkin', Bella Mae's pizza restaurant, Doby's Submarines, and Hometown Diner.
Where can I find ATMs near KeyBank in West Sand Lake?
Besides KeyBank's own ATMs, The Exchange Network also provides ATM services nearby for convenient cash access.
What other financial services are available near KeyBank in West Sand Lake?
Trustco Bank is nearby, offering banking, credit union services, and installment loans, providing additional financial options for customers.