TD Bank

Reviews

• MN

  MD NY

  Sep 9, 2025
  1.0
  Almost an hour waiting for poor customer service while employees stared at their computers looking busy. I have been a TD customer for 20 years, strongly considering changing banks.
• SO

  Shokhin Odinaev

  Jun 3, 2025
  1.0
  the very bottom. the worst customer service. the employees do not pay attention. they sit and look at the computer as if they are working and doing something🤦‍♂️
• IR

  Irene R.

  Nov 1, 2024
  1.0
  They treated me like garbage. I mean they were going to call the police on me because I wouldn't leave without my quarters. I went into the West Babylon New York branch and requested two rolls of quarters. The woman could not be bothered. She told me I needed an account. I said every other bank I go to gives it to me without an account. She says you have to have an account. I said if I don't have an account I can't exchange a $20 bill for quarters? She handed me my $20 back. So I produced my card and I said that is really not fair. I said I should talk to your manager because that's ridiculous. She says she was the manager. I said she shouldn't have the job if she couldn't do a simple task like if people quarters for $20 bill. It's a simple exchange. She didn't like my answer. Then another manager came. A dark skin man that I didn't get the name of. He told her to give me my $20 back and refuse to give me the quarters. I said I'm here for my quarters and I am a customer and I need to get my quarters. He told me to leave. We Argued. He told me he was going to call the police on me if I didn't leave. I said all I want is my quarters. He would not give me my quarters and told me I had to leave. I'm a customer at this bank. I have money in there. I have a CD account, a savings account and a checking account. I am going to close my accounts ASAP. Terrible people work there. I mean, this man was going to call the police on me because I refuse to leave without my quarters. That's how they treat their customers there. Don't get a count there it's horrible. They're horrible. I've made several complaints online to their website. I don't know what will come of it but I was treated like a vagrant who is asking to use a bathroom. How can they refuse to give me my quarters if I'm a customer there? They have the right to throw me out like trash and say they were going to call the police if I didn't leave? What kind of people are they? Nowhere do they treat people like that. I work in customer service too and I always am told to de-escalate the situation. I left there and went to Chase and Chase gave me the quarters even though I don't have the account there. I'm going to Chase to get an account. I am going to move all of my money into Chase because they're better company and they treat their clients better. Don't get an account at this bank. They treat you like garbage.
• DD

  dennis

  Nov 17, 2019
  1.0
  They suck
• RR

  rob rod

  May 13, 2019
  2.0
  Terrible, I have a car loan with this bank and they charge me $7 to cash a check, they don’t recognize TD car loans as products of the bank, I guess has to do with the teller, if they like you they do it if not they take the money away from you. Terrible and sad.

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