two of us have tried to contact AmeriCu by phone, two to three timse now, as we need to speak with someone at the branch office. NOBODY answered even after a 20 minute+ wait. the CONTACT on the webpage, said 'connecting with an agent' that never happened. HORRIBLE CUSTOMER SERVICE... might consider removing accounts, as I need a financial institution that is reliable and available for my specific needs. shame on AMERICU... this is inexcusable, while wanting us to utilize your business... we are being 'used'... and not appreciated with any service! WHY would I not go elsewhere... at least where a customer is more than a # or ... well, less as AmeriCu sees us!
CC
Cliff Crouch
Oct 14, 2025
1.0
I waited over 10 minutes on the phone to inquire about opening an account and CD rates. Tried the website which told me nothing about investments.
PL
Perry Leclair
Jul 4, 2025
5.0
Hi my name is Perry leclair and I wanted to let everyone know that I recently visited the americu on arsenal street in watertown ,I had some business to take care of and was not sure where to start .I am not the kind of person that likes to talk to a screen and would rather talk one on one with another person .soon as I came through the door I was greeted by a gentleman named Miguel Mejia her was very well groomed and dressed and welcomed me with a positive attitude. He ask me if I would like to come in his office and he could help me,he took the time to listen to all my questions and concerns about the investments I wanted to make .I found him to be very informative and things he wasn't sure of he found the answers for me right then and there witch left me feeling comfortable with going through americu with all my banking needs.so if your looking for someone to help you with all your banking needs and answer all your questions and concerns don't hesitate so visit this guy at americu and thank you for the great service
SM
SCOTT MASSEY
Jun 21, 2025
1.0
My worst financial mistake in life was opening a account with americu in 1996. Dont go there ever! After paid off mortgages and auto loans. Horrible, go elsewhere!
VV
V
Apr 23, 2021
5.0
Wonderful customer service.Always friendly and fast service.
Frequently Asked Questions About AmeriCU Credit Union
What are the regular teller and membership hours at AmeriCU Credit Union in Watertown?
Teller and membership hours are Monday-Thursday from 9 AM to 4 PM, Friday from 9 AM to 5 PM, and Saturday from 9 AM to 12 PM. The branch is closed on Sunday.
What are the operating hours for the AmeriCU Credit Union drive-thru service?
The drive-thru is open Monday to Friday from 12 PM to 5 PM, Saturday from 9 AM to 12 PM, and is closed on Sunday.
Is AmeriCU Credit Union open on Sundays or holidays?
AmeriCU Credit Union is closed on Sundays and on major holidays such as Veterans Day, Thanksgiving Day, Christmas Day, and New Year's Day. On Christmas Eve and New Year's Eve, it operates from 9 AM to 1 PM.
Where is AmeriCU Credit Union located in Watertown?
It is located at 871 Arsenal Street, Watertown, NY 13601.
How long has AmeriCU Credit Union been established?
AmeriCU Credit Union was established in 1950.
What types of financial services does AmeriCU Credit Union provide?
AmeriCU Credit Union offers services as a credit union, bank, savings and loan association, insurance agency, and business banking service.
Can I find a pharmacy nearby AmeriCU Credit Union's Watertown location?
Yes, Walgreens, a pharmacy and convenience store, is located near AmeriCU Credit Union, which can be convenient for customers needing prescriptions or health-related items.
Are there dining options close to AmeriCU Credit Union in Watertown?
Yes, several dining options are nearby including Taco Bell, Camino Real Mexican, Hacienda Mexican Restaurant, and Wendy's where customers can enjoy a meal before or after banking.
What nearby locations can help with money transfer services close to AmeriCU Credit Union?
Western Union, which provides money transfer services, is located nearby and can assist customers with sending or receiving money.
Are there any automotive services near AmeriCU Credit Union in Watertown?
Yes, Monro Auto Service and Tire Centers and Mavis Discount Tire are nearby, offering tire sales, repairs, and automotive maintenance, useful for customers needing vehicle services.