AmeriCU Credit Union

3.2
40 reviews

About

Credit UnionBankSavings and Loan AssociationInsurance AgencyBusiness Banking Service

Location

AmeriCU Credit Union
871 Arsenal Street, Watertown, NY
13601, United States

Hours

Reviews

3.2
40 reviews
5 stars
20
4 stars
1
3 stars
1
2 stars
2
1 star
16
  • MM
    Martha Millett
    Oct 27, 2025
    1.0
    two of us have tried to contact AmeriCu by phone, two to three timse now, as we need to speak with someone at the branch office. NOBODY answered even after a 20 minute+ wait. the CONTACT on the webpage, said 'connecting with an agent' that never happened. HORRIBLE CUSTOMER SERVICE... might consider removing accounts, as I need a financial institution that is reliable and available for my specific needs. shame on AMERICU... this is inexcusable, while wanting us to utilize your business... we are being 'used'... and not appreciated with any service! WHY would I not go elsewhere... at least where a customer is more than a # or ... well, less as AmeriCu sees us!
  • CC
    Cliff Crouch
    Oct 14, 2025
    1.0
    I waited over 10 minutes on the phone to inquire about opening an account and CD rates. Tried the website which told me nothing about investments.
  • PL
    Perry Leclair
    Jul 4, 2025
    5.0
    Hi my name is Perry leclair and I wanted to let everyone know that I recently visited the americu on arsenal street in watertown ,I had some business to take care of and was not sure where to start .I am not the kind of person that likes to talk to a screen and would rather talk one on one with another person .soon as I came through the door I was greeted by a gentleman named Miguel Mejia her was very well groomed and dressed and welcomed me with a positive attitude. He ask me if I would like to come in his office and he could help me,he took the time to listen to all my questions and concerns about the investments I wanted to make .I found him to be very informative and things he wasn't sure of he found the answers for me right then and there witch left me feeling comfortable with going through americu with all my banking needs.so if your looking for someone to help you with all your banking needs and answer all your questions and concerns don't hesitate so visit this guy at americu and thank you for the great service
  • SM
    SCOTT MASSEY
    Jun 21, 2025
    1.0
    My worst financial mistake in life was opening a account with americu in 1996. Dont go there ever! After paid off mortgages and auto loans. Horrible, go elsewhere!
  • VV
    V
    Apr 23, 2021
    5.0
    Wonderful customer service.Always friendly and fast service.

Frequently Asked Questions About AmeriCU Credit Union

What are the regular teller and membership hours at AmeriCU Credit Union in Watertown?

Teller and membership hours are Monday-Thursday from 9 AM to 4 PM, Friday from 9 AM to 5 PM, and Saturday from 9 AM to 12 PM. The branch is closed on Sunday.

What are the operating hours for the AmeriCU Credit Union drive-thru service?

The drive-thru is open Monday to Friday from 12 PM to 5 PM, Saturday from 9 AM to 12 PM, and is closed on Sunday.